Medical Assistant- Reliant Medical Group

UnitedHealth Group•Worcester, MA

3d•Onsite

About The Position

Reliant Medical Group, part of the Optum family of businesses, is a community-based, multi-specialty, physician-led organization focused on improving the quality, cost, and experience of healthcare. They prioritize delivering the best patient care through innovation and superior care management, supporting both patients and team members. This role is at the forefront of value-based care, emphasizing "Caring. Connecting. Growing together." The position performs a variety of clinical and administrative patient care duties for pediatric, adolescent, adult, and geriatric patients. Responsibilities include taking and recording vital signs, assisting with clinical/diagnostic procedures, preparing treatment rooms, performing clerical functions, and utilizing computer-based information systems efficiently.

Requirements

Education or on-the-job training as a Medical Assistant (experience as a Certified Nursing Assistant or EMT meets this qualification)
High School Diploma or GED equivalent
Equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed in this description, may be substituted for the above requirements (unless certification, licensure or registration is required).

Nice To Haves

Medical Assistant Certification
Successful completion of Basic Life Support (BLS-CPR) Certification
Proven knowledge of office and laboratory procedures
Proven knowledge of a variety of software applications such as Microsoft Outlook, Word, etc.

Responsibilities

Opens patient areas, prepares patient schedules and patient medical records following standard procedures.
Greets patients and escorts them to the exam room. Establishes reason for patient visit and prepares patient accordingly. Provides direct and indirect care following standard procedure while identifying and recording physical findings. Verifies patient medications, performs medication reconciliation and pends refills. Collects and documents a variety of forms. Documents patient information in chart following standard procedure. Monitor and maintain patient flow. Assists in management of patient flow and access.
Performs a variety of clinical functions such as measuring temperature, pulse rates, blood pressure, orthostatic vitals, height, weight, pediatric lengths, head circumference, peak flows, pulse oximetry, etc. Performs a variety tests such as hearing, vision, etc. Documents information during patient visit in patient chart.
Performs a variety of point of care testing functions and quality control such as urinalysis, rapid strep, blood glucose, urine pregnancy, etc. Document testing in patient chart. Maintains laboratory logs following standard procedure.
Performs a variety of procedures such as applying hot/cold compress, applying/removing simple to complex wound dressings (as defined by site) under the direction of provider or licensed staff member, suture removal, staple removal, ear irrigation, DME splints/orthoglass, etc.
Administers over-the-counter medications following standard procedures within position responsibility.
Performs spirometry, EKG, removal of urinary catheters with education and evidence of competency, etc., following standard procedures.
Administers vaccines and immunizations following standard procedures.
Provides instruction on gait training. Provides basic patient instruction under direction. Explains and gives instructions to patient for laboratory/x-ray and special procedures.
Monitors oxygen delivery / checks tank levels.
Sets up and assists with pelvic exams following standard procedures.
Performs phlebotomy and processes specimens following standard procedures. Collects and transports specimens to the laboratory following standard procedure.
Notifies patients of normal laboratory results as instructed by provider. May report abnormal laboratory results under the instruction of licensed staff member. Performs routine call backs.
Completes prescription refills following standard procedures. Check appropriate notes, pertinent laboratory results and orders laboratory results that are required, selects appropriate pharmacy and pends correct medication, dosage, sig and number of refills before routing to appropriate provider for approval.
Performs pill count with licensed staff member.
Orders medications following standard procedures.
Autoclaves instruments and performs autoclave biological spores testing following standard procedure.
Manages in basket messages following standard procedures.
Schedules a variety of appointments such as advance visits types, interpreter service, use of VRI, laboratory testing, etc. Communicates with other sites to arrange booking needs of patients. Cancels and reschedules appointments as required. Completes prior authorizations as required or directed.
Completes telephone encounters and normal laboratory letters.
Assists in the organization of the clinical unit including stocking of exam rooms and ordering supplies.
Monitors refrigerator/freezer temperatures following standard guidelines. Reports discrepancies to manager or others.
Completes exam room check-out following standard procedures.
Supports multiple office functions such as patient check in and out, answering phone, scheduling, etc., and provides cross-coverage to clerical roles as directed.
Maintains open communication with all members of the healthcare team. Works as a member of the clinical team to provide quality, timely service to patients. Works with the team, providers and manager/supervisor to continually improve patient flow within the department.
Participates and can orchestrate daily huddle.
Identifies and reports emergency situations to nursing and providers and assists in emergency as competency will allow. Identifies and corrects abnormal conditions within scope of responsibility under the supervision of nurse or provider.
Participates in staff meetings, gives input and feedback during meetings.
Utilizes patient care equipment appropriately and safely. Incorporates the proper requirements in operating department specific equipment to provide safe patient care.
Provides care to pediatrics, adolescent, adult and geriatric patients.
Ensures adequate inventory of office supplies and printed materials. Maintains general files and supplies.
Participates in orientation and staff development activities as requested. Reviews and checks off orientation skills list and annual checklist for assigned employees.
Participates in EMR super user meetings.
Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
Complies with established departmental policies, procedures, and objectives.
Enhances professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed.
Performs other similar and related duties as required or directed.
Regular, reliable and predictable attendance is required.