Medical Assistant (Remote, W2)

CareTalk Health

1d•Remote

About The Position

CareTalk Health is a virtual medical practice that specializes in Clinical Process Outsourcing (CPO). We partner with healthcare organizations to build and manage patient and member populations. We are seeking dedicated and skilled Medical Assistants (MA’s) to join our Telehealth Services team. Shifts may vary between the hours of 8:00 a.m. – 8:00 p.m. EST, with weekend, and holiday shifts compensated at a rate of $25.00 per hour. This role is 40 hours per week with 5 8-hour shifts Monday-Friday with rotating weekends (One weekend every 6-8 weeks to include Saturday and Sunday. When you work the weekend, you will have the following Monday and Tuesday off). Your schedule will need to be in the window of our call hours of 8am-8pm EST. Example: you could work 8am-4:30pm or 11am-7:30pm etc. depending on your preference. This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication. In this role, you play a critical part in improving patients’ access to care and ensuring their well-being. Your dedication to virtual care and Clinician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients. CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce. CareTalk Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or share it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice

Requirements

Certified Medical Assistant (CMA) or relevant clinical experience preferred
Previous experience in remote patient monitoring, telehealth, or care coordination is a plus
Proficiency in using telehealth platforms and virtual communication tools.
Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely.
Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently.
Knowledge of medical terminology.
Familiarity with electronic health record (EHR) systems and documentation procedures.
Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.
Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)
Must have at least Windows 10 or macOS 14 Sonoma.
Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)
RAM: 16 GB
Wired headphones required for optimal audio quality. (NO built-in mics)
Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router.
Use Google Chrome with Amazon Workspaces (regardless of computer type).
A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.

Nice To Haves

Previous experience in remote patient monitoring, telehealth, or care coordination is a plus
A second monitor is highly suggested for laptop users; dual monitors for PC users.

Responsibilities

Efficiently schedule and coordinate medical appointments between patients and healthcare providers.
Manage calendar appointments and send reminders to ensure timely healthcare delivery.
Participate in RTM and RPM activities by assisting in the setup, monitoring, and follow-up of patients using remote health monitoring devices.
Communicate with nurse and/or patient’s provider as appropriate to address any health-related issues or questions.
Maintain accurate and up-to-date patient records, including medical histories, treatment plans, and encounters.
Ensure compliance with healthcare regulations and privacy laws.
Serve as a primary point of contact for patients, providing them with information, answering their queries, and ensuring they feel supported throughout their care journey.
Facilitate effective communication between patients, healthcare providers, and other team members.
Ensure that all stakeholders are informed about patient care plans and updates.
Additional responsibilities may be assigned as needed.