Medical Assistant

OhioHealth•Columbus, OH

About The Position

The Medical Assistant performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. The role also includes routine clinical and administrative work needed to support the assigned practice; specific duties may vary according to the practice’s size and specialty. The position supports patient flow, documentation, care coordination, quality and safety, and ongoing operational improvement. It also includes maintaining the clinical environment and equipment, completing required training, and—where applicable—serving as a subject-matter resource, helping develop standard work, and training new staff.

Requirements

High school diploma or equivalent.
At least one of the following: completion of a high school Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.

Responsibilities

Facilitate patient flow by preparing patients for visits and providing services as directed by providers and within applicable licensure, policy, and scope-of-practice requirements.
Complete Care Connect EMR documentation skills successfully.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment; report equipment malfunctions to appropriate personnel.
Communicate respectfully and caringly with patients and customers.
Communicate, collaborate, and anticipate the needs of the health care team to support continuity and quality of care and coordination of services.
Collect and monitor patient data, and report patient data and needs as directed.
Follow documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities and make and implement recommendations to improve operational efficiency or introduce services in areas of responsibility.
Maintain professional competence, knowledge, and skills through ongoing study of the field and its best practices.
Complete required continuing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and serve as a role model.
Serve as a subject-matter expert or resource to the department, unit, or practice in areas such as quality, performance improvement, and EMR use, including as an EPIC Super User.
Oversee efficient patient flow, prepare patients for visits or admissions, and provide provider-directed services and education within applicable licensure and policy.
Lead and support development of standard work and necessary customizations.
Function as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.
Focus on safety, quality, and efficiency while performing job duties.