Medical Assistant

GoHealth Urgent Care - UCSF Health•Kirkwood, MO

About The Position

The Medical Assistant works collaboratively to support medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role completes activities accurately, with high quality, and in a timely manner, supporting the organization’s mission to provide accessible quality urgent care through an effortless experience and a culture of care. The position is in Center Operations for team members affiliated with Joint Ventures. It reports to the Manager, Regional Operations or On-Site Manager, receives assignments from the Manager, Regional Operations, Team Leader, or On-Site Manager, and supervises no positions.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduate of a Medical Assistant Program.
At least 1 year of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years.
Medical Assistant experience for graduates of a Medical Assistant Program, or at least 2 years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant Program.
Strong knowledge of medical terminology.

Responsibilities

Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by verifying information, recording medical histories, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have necessary medical supplies.
Complete order sheets to maintain supply inventory and regularly check expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort incoming and outgoing daily mail.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.