Medical Assistant - Irving Health Center

Parkland Health

7d•Onsite

About The Position

The Medical Assistant is an integral member of the medical home team and provides direct patient care while assisting physicians, mid-level providers, nurses, and other medical staff with administrative and clinical duties under a physician’s direction. The role reports to the nurse manager or designee, who provides administrative supervision and orientation to the area’s policies and procedures. The Medical Assistant obtains vital signs, performs preventive screenings, maintains appropriate supplies, supports safe and efficient patient flow, tracks high-risk referrals and lab tests, facilitates safe transitions of care, and helps organize the practice environment to support patient safety and quality outcomes. The role also contributes to HEDIS and designated quality measures, communicates effectively, demonstrates responsible behavior, and works within the scope of practice. The position includes administrative, clinical, and professional development responsibilities. The Medical Assistant may administer unit dose medications under the direction of the delegating physician after successfully completing competencies and obtaining a signed Physician-MA delegation form.

Requirements

Completion of training through an accredited Medical Assistant training program.
Must obtain current healthcare provider BLS for Healthcare Providers certification within 90 days of hire and/or placement. Accepted providers are the American Heart Association, American Red Cross Rescuer, or Military Training Network.
For the listed COPC locations, must obtain a current Hearing and Vision Screening Certificate within 90 days of hire and/or placement.
Ability to demonstrate basic patient skills and skill in using supplies and assigned equipment.
Ability to communicate effectively with patients, families, and PHHS staff.
Ability to demonstrate patient-centered and patient-valued behaviors.

Responsibilities

Review the daily appointment schedule with relevant staff and develop a plan for patient care activities.
Obtain external medical and immunization records before appointments and forward clinical information to internal or external specialty services in a timely manner.
Process lab letters, phone calls, prescription refill requests, referrals, and forms; obtain prior authorizations for medications, referrals, and tests according to insurance requirements.
Track labs and referrals, scan and index appropriate documents, and document patient communications according to EHR standards.
Collaborate with the team to accommodate same-day requests, and check and respond to email and pools daily.
Keep the work area stocked with current forms for daily work and computer downtime, and demonstrate proficiency with required computer systems.
Prepare and assess patients for visits.
Keep exam rooms neat, clean, and stocked according to infection control standards.
Observe, record, and report patient responses to medical care provided during appointments.
Assist with office procedures and specimen collection.
Follow infection control and hand hygiene guidelines during patient care activities.
Recognize and follow Joint Commission safety policies, and promptly report safety concerns through the established chain of command.
Perform Environmental of Care and laboratory quality control activities according to policies.
Travel to other locations as assigned and cross-cover coworkers during training, meetings, lunch, or as needed, within scope, competency, and education.
Participate constructively in employee engagement, patient satisfaction, performance improvement, departmental, and committee activities; share ideas and best practices for improving workflows.
Complete required training by its due date.
Identify opportunities to improve work processes and customer satisfaction; make recommendations, implement changes, and monitor results as appropriate.
Keep current with developments and trends in the field and integrate relevant knowledge into work practices.
Maintain knowledge of applicable rules, regulations, policies, laws, and guidelines; support effective internal controls and seek guidance as needed.
May administer unit dose medications under a delegating physician’s direction after completing competencies and obtaining a signed Physician-MA delegation form.