Medical Assistant

PeopleOne Health•Longwood, FL

9d•$16 - $24

About The Position

PeopleOne Health is a provider of value-based primary care focused on preventive care, behavior change, reducing costs, and improving health outcomes. The Medical Assistant provides administrative and clinical support to healthcare providers to support smooth operations in an outpatient care facility. The role assists with patient care, performs basic medical procedures, manages patient records, coordinates front-office tasks, and supports a positive patient experience. The position supports member success by helping members understand their membership plans and care options, conducting outreach, responding to inquiries, and following up to ensure member needs are met. Front-office work includes managing calls and appointments, handling protected health information, maintaining records, verifying active membership, coordinating prior authorization when needed, and greeting and checking in and out patients. Clinical duties include recording vital signs and physician notes, collecting specimens and sending them for laboratory analysis, handling biohazard waste, preparing exam rooms, assisting practitioners during exams and procedures, documenting symptoms, supporting patients during visits, and preparing and administering medications, including injections, under physician direction. The employee also monitors inventory, maintains center cleanliness, and uses checklists to support clinical, regulatory, and safety compliance. This position does not supervise others.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Strong time-management skills and a proven ability to meet deadlines.
Proficiency with technology, including Zoom, Microsoft Office Suite, or related software.
Professionalism, respect, and tact.
Basic understanding of medical terminology, coding procedures, and clinical pharmacology.
Adherence to patient confidentiality.
Ability to receive feedback and direction constructively.
Ability to work with diverse groups of people across ages, ethnicities, and life experiences.
Ability to work independently and as part of a team.
Dependability, flexibility, and initiative.
Ability to adapt to change and willingness to learn new processes and workflows.
Graduate of an approved Medical Assistant Program; graduates of a Licensed Practical Nursing program will also be considered.
Current Basic Life Support/AED certification from an AHA-accredited provider.
Phlebotomy certification is required for Medical Assistants who perform venipuncture or specimen collection. The credential must be active and from NHA (CPT), AMT (RPT), NCCT (NCPT), or ASCP (PBT); new hires without certification must obtain the required credential within 90 days of hire.
Child Clearance – Act 33.
Criminal Clearance – Act 38.
FBI Clearance – Act 73.

Nice To Haves

Medical Assistant certification is preferred.
Two to five years of prior experience in a medical office is preferred.

Responsibilities

Maintain working knowledge of PeopleOne Health membership plans and how to access relevant information.
Guide the member experience by providing information and education about care options and available resources.
Manage, conduct, and track outreach initiatives for the member population.
Respond to inbound calls and online inquiries about services, claims, benefits, eligibility, provider searches, and health-related questions; follow up with members to ensure their needs are met.
Use technology, data, and internal information to help employees obtain appropriate and cost-efficient care for disease and condition management.
Manage office telephone systems, answer calls, and return messages.
Schedule patient appointments and communicate with patients to confirm future appointments.
Scan and enter protected health information, including medical and health insurance information.
Enter data into facility databases and maintain patient files.
Ensure patients are active members through the member portal before receiving services.
Collect prior authorization from insurance providers for outgoing referrals when necessary.
Coordinate daily office activities, greet patients, and check them in and out for appointments.
Record vital signs, physician notes, and changes in medical conditions in the appropriate systems.
Collect blood and fluid samples, assist with tissue samples, document them in the patient database, and send samples for laboratory analysis.
Handle biohazard waste correctly.
Prepare exam rooms for clinical procedures and assist practitioners with patient care.
Assist physicians during routine checkups, outpatient procedures, and physical exams.
Monitor and document patient symptoms for physician review during clinical exams.
Provide compassionate patient support, care, attention, and assistance during office visits.
Prepare and administer medications, including injections, under the direction of supervising physicians.
Use daily and monthly checklists to ensure clinical, regulatory, and safety compliance.
Monitor clinical and office inventory to ensure ongoing readiness.
Maintain center cleanliness and presentation.
Perform additional responsibilities as required or assigned.