Medical Assistant

East Bay Community Action Program•Newport, RI

54d

About The Position

East Bay Community Action Program is hiring a full-time Medical Assistant to provide clinical and administrative support to providers in the day-to-day operation of its medical and behavioral health programs. The role interacts with patients, their families, and multidisciplinary team members in a community health setting. The Medical Assistant supports providers and other clinical staff with daily tasks that advance EBCAP’s mission of providing comprehensive community healthcare services.

Requirements

Prior experience or completion of a medical assistant internship.
High school diploma or equivalent.
Completion of medical assistant training from an accredited Medical Assistant Program.
Basic Life Support certification is required.
Knowledge of agency personnel policies and procedures, medical office procedures and terminology, and cultural sensitivity for working with a diverse patient and staff population.

Nice To Haves

Bilingual Portuguese or Spanish.
Previous experience in a community health center or federally qualified health center (FQHC) setting.
Experience with electronic medical records (EMR) systems.
Previous experience in integrated behavioral health and medical care models.

Responsibilities

Greet patients, family members, and visitors; respect confidentiality and privacy; and help make visits informative and comfortable.
Perform initial patient assessments, including medical, social, and psychological history.
Obtain vital signs, including blood pressure, temperature, pulse, weight, and height.
Review and update allergies, medications, immunizations, and medical and social history with patients before provider visits.
Screen patients for information required by EBCAP policies and procedures, including depression, anxiety, alcohol use, and tobacco use.
Perform specialized testing as ordered by a medical provider, including audiometry, Snellen eye chart testing, EKG testing, and in-house CLIA lab testing.
Answer phones professionally and triage calls to nurses or other clinical staff.
Accurately and completely document patient contacts and information in the electronic medical record (EMR).
Assist clinical staff with patient-care paperwork, including prior authorizations, referral tracking, lab tracking, and diagnostic testing tracking.
Abstract lab tests and diagnostic reports into the electronic medical record.
Process lab specimens and complete appropriate lab forms.
Communicate with internal and external providers and facilities to coordinate healthcare across specialties.
Provide external specialists or facilities with patient care summaries before scheduled appointments and obtain recommendations after visits.
Participate in pre-visit planning and care coordination by reviewing medical charts before scheduled appointments.
Obtain precertification for tests, procedures, treatments, and specialist visits as needed.
Participate in training on quality improvement, patient communication, clinical population management, and self-management support.
Participate in staff meetings and contribute concerns and suggestions to promote quality improvement.
Assist other providers when assigned medical assistants are absent and work in any specialty area or location as needed.
Support specialized programs, including the HRSA Health Disparities Collaborative.

Benefits

Subsidized comprehensive medical insurance (BCBSRI) for full-time employees working 40 hours per week.
Dental insurance (Delta Dental) for full-time employees working 40 hours per week.
Supplemental vision insurance (Delta Dental).
Voluntary medical and dependent care flexible spending accounts.
Up to 3% matching 403(b) retirement plan.
Employer-paid life insurance.
Paid time off, including 15 vacation days, 12 holidays, 2 personal days, and 6 sick days.
Mileage reimbursement.
Tuition reimbursement.
Employer-paid professional development.
Employee assistance program.