Medical Assistant (Must reside near Orlando, FL)

Cardiovascular Associates of America•Orlando, FL

23d•Remote

About The Position

Novocardia, a division of CVAUSA, is seeking a talented, goal-oriented, and proactive Medical Assistant to play a key role in supporting the medical team and patients. This role is crucial for the Heart Failure Program and other value-based care management programs, focusing on patient enrollment, engagement, coordination, and providing excellent patient-centric care. The Medical Assistant will manage patient cohorts, coordinate care with remote teams, initiate patient intake, and ensure patient needs are met, including medication reconciliation and coordinating tests/referrals. The position requires maintaining patient records, following refill procedures, collecting insurance information, and organizing patient education. The role involves remote management of patients across different practices and states, requiring strong organizational skills and the ability to handle urgent situations. Clerical duties, basic triage, and participation in interdisciplinary team meetings are also part of the responsibilities. The company is mission-oriented, focused on improving cardiovascular care and empowering clinicians with high-quality, prevention-focused, value-based, patient-centered care.

Requirements

Certified Medical Assistant through the National Medical Assistant Certification exam (i.e. AAMA or NCCT) within one year of issuance.
High school diploma or GED
At least 3 months’ experience in a prior medical office setting preferred.
Strong computer skills required as different programs, applications and websites will be utilized.
Knowledge of medical terminology and medication procedures.
Enjoy providing comprehensive healthcare, being a great team player and building relationships with people remotely.
Goal-oriented and solutions-driven. Must be committed to meeting excellent performance metrics and delivering team wins.
Strong organizational and interpersonal skills.
Basic knowledge of CPT & ICD-10 coding procedures.
Ability to multi-task, prioritize and coordinate duties efficiently and effectively.
Demonstrate the ability to remain calm, organized and effective in a busy work environment.
Ability to communicate effectively in the English language in person, by phone and in writing.
Adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.
This position is remote. A dedicated space to ensure patient privacy with reliable broadband is required.
Must reside near Orlando, FL

Nice To Haves

Experience with telehealth (video and/or phone) a plus.
Cardiologist experience is a plus, but not required.
Proficiency in working with electronic health records, such as Athena, eCW, NextGen, as well as Microsoft Word and Excel is preferred.

Responsibilities

Function as a critical member of the Heart Failure Program and work closely with the heart failure clinical team to provide excellent patient care, satisfaction, and ensure that our patients come first.
Responsible for the enrollment, engagement, and coordination of patients throughout the Heart Failure Program and other value-based care management programs.
Oversee the remote team’s telehealth schedule.
Contact and coordinate patients after hospital discharge for transitional care management.
Coordinate patient care with the remote patient monitoring care team.
Initiate patient intake over the phone including, but not limited to, patient symptoms, vital signs, questionnaires, surveys and SDOH needs.
Provide excellent patient-centric care by ensuring that patient needs are being met. This may include medication reconciliation, coordinating lab tests, imaging, testing and referrals.
Responsible for maintaining and managing a patient cohort that requires frequent follow-up calls, care management and coordination.
Meet minimum performance metrics and goals.
Recognize and identify patient situations that require escalation to the appropriate care team provider.
In coordination with office support, assist the provider with the patients’ ongoing health care.
Maintain and update patient records confidentially and accordingly.
Ensure medical records and lab results are in patient charts prior to appointments, and obtain missing records as needed.
Follow prescription refill procedures.
Collect and record updated insurance information from patients.
Organize, plan and deliver patient education and information to patients and caregivers.
Recognize and respond appropriately to urgent/emergent situations per protocols.
Perform clerical duties such as processing telephone calls, voice messages, and digital messages, faxing, etc. as needed.
Perform basic triage per protocols.
Ensure work processes are documented accordingly.
Participate in interdisciplinary team meetings and work regularly with team staff to ensure optimal patient outcomes.
Perform other duties as assigned.