Non - Certified

Memorial Healthcare•Owosso, MI

13d

About The Position

Under the general supervision of the Director of Practice Management, Practice Manager, and Practice Supervisor, and the direct supervision of the physician(s), the Medical Assistant supports patient assessment and care, maintains clinical documentation and treatment areas, and performs clinical procedures within the limits of their education and applicable policies. The role emphasizes patient- and family-centered care, patient safety, professional communication, and contributing to a positive patient and family experience. The Medical Assistant greets and rooms patients; obtains and documents histories, assessments, vital signs, and other age-appropriate measurements; reviews medications; prepares patients for examinations and procedures; assists physicians with procedures; performs requested laboratory tests; administers physician-ordered medications; and supports patient education, discharge, and telephone assessment. The position also maintains supplies and equipment, follows infection-control and sterile-technique practices, manages medical records and required forms, and protects patient confidentiality.

Requirements

High school diploma or equivalent.
Current Basic Life Support certification required upon hire.
A recognized Medical Assistant credential is required; accepted certifications include AAMA CMA, AMT RMA, NHA CCMA, NCCT NCMA, or NWCA CMAC.
Demonstrated ability to assist with medical procedures.
Proficiency using modern office, computer, and telephone equipment.
Ability to adapt and maintain focus in fast-paced, changing, or stressful situations.
Ability to interpret documents such as policies, operating instructions, regulations, rules, and laws.
Ability to perform multiple tasks simultaneously while maintaining accuracy.
Professional, courteous, and tactful communication and interpersonal skills with patients, physicians, coworkers, hospital staff, and other customers.
Ability to remain calm when encountering adversity, communicate openly and honestly, and work as a team member with a positive, cooperative, motivated attitude.
Ability to give and receive information through speaking and listening and to see and hear for work-related purposes.
Ability to travel independently throughout the hospital and access patients and families in areas confined by space or equipment.

Nice To Haves

Completion certificate from a Medical Assistant program.
One year of medical office experience.

Responsibilities

Complete nursing assessments appropriate to the chief complaint, including vital signs and other measurements as indicated, document findings in the medical record, and alert the provider to significant abnormalities.
Review and document patients’ current medications at each visit.
Prepare patients physically and psychologically for examinations and procedures using age-appropriate protection, explanation, and reassurance.
Provide patient education based on identified needs, including information about diagnoses, procedures, contraception, and home care.
Greet patients and escort them to the examination area; perform the history and physical portion of the patient exam and record objective and subjective data.
Assist physicians with procedures, prepare and clean patient areas, set up equipment, and restore rooms after procedures.
Perform laboratory tests requested by physicians and log results for follow-up.
Administer and document physician-ordered oral, intramuscular, subcutaneous, and dermal medications.
Assist with patient discharge and assess patients by telephone, obtaining physician orders when appropriate and communicating with patients.
Telephone prescriptions to pharmacies, distinguishing controlled substances.
Order, maintain, and stock clinical supplies and medications; monitor supply and equipment use and loss.
Check that equipment is cleaned according to manufacturer instructions, routine maintenance is performed, and quality-control measures are used.
Use sterile technique and universal precautions as appropriate.
Ensure required patient consent forms are completed and sample medications are logged in and out according to policy.
Establish and maintain patient medical records in the EMR; record assessment data and document quality and value-based program information as directed.
Maintain confidentiality of patient information and protect patients’ right to privacy.
Follow and contribute to the development of policies and procedures; support hospital mission, values, standards, compliance, customer-service expectations, and ethical conduct.
Help maintain a clean and safe environment and demonstrate patient-safety practices, including safe and effective use of equipment and technology.
Identify clinical department concerns, recommend solutions, and take necessary action to resolve them.
Adapt to changes in work volume, staffing, and scheduling; perform other duties as assigned by the Practice Manager or provider.