Medical Assistant

CenterWell•Indianapolis, IN

9d•$43,000 - $56,200•Onsite

About The Position

The Medical Assistant supports patient flow between check-in and the physician visit in an onsite clinical setting. The role prepares patients for care by bringing them to exam rooms, completing basic health checks, and communicating information clearly and compassionately. In a specialized Patient Specialist capacity, the Medical Assistant ensures patients are fully prepared before the physician sees them so physicians can focus on medical decisions. The position includes expanded intake, clinical rooming, EMR inbox and worklist management, and patient education. The Medical Assistant verifies medications and allergies, documents patient history, and conducts validated screenings as needed. The role follows specified routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies, aiming to provide a same-day touch on all tasks. The Medical Assistant also confirms patient understanding of next steps using the loop-back method. This is an onsite, 40-hour-per-week position reporting to the Center Administrator. The stated annual base pay range is $43,000–$56,200, and the position is eligible for a bonus incentive plan. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and company and personal holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other opportunities.

Requirements

Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
Knowledge of infection prevention and OSHA standards.
Computer literacy.
Ability to deliver responsive, patient-centered support.
Ability to accurately record patient care information.
Ability to apply practical patient care techniques.
Ability to recognize and manage emotions effectively.
Ability to work effectively across professional teams.
Ability to convey information clearly and compassionately.
Ability to recognize risks and workflow needs in real time.
Ability to perform clinical tasks safely and consistently.
Ability to maintain accuracy across repetitive tasks.
Ability to communicate clearly and be easily understood.
Ability to perform basic calculations accurately.
Current or in-progress BLS certification where required for the applicable level or state.
Graduation from a medical assistant training program or at least three years of experience.
Authorization to work in the United States.
Ability to work assigned clinic hours.

Nice To Haves

Knowledge of documenting screenings using approved, standardized tools.
Knowledge of safe vaccine administration standards.
Knowledge of routing messages to support care, point-of-care testing, and specimen handling.
Knowledge of value-based care fundamentals.

Responsibilities

Bring patients to exam rooms and prepare them for their appointments.
Perform intake and clinical rooming, including medication and allergy verification, patient history documentation, and validated screenings as needed.
Manage the EMR inbox using established routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
Provide a same-day touch for worklist tasks to maintain clinical flow.
Explain next steps to patients and use the loop-back method to confirm their understanding.
Support physicians by ensuring patients and relevant information are prepared before the physician visit.