Medical Assistant

LifeStance Health•Aurora, CO

4d•Onsite

About The Position

The Spravato Medical Assistant is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to patients as they navigate the mental health experience. This role involves creating a positive work environment, acting as a culture carrier, and supporting engagement activities to promote the company culture. The Medical Assistant will provide strong customer service, respond quickly and appropriately to patient needs, and manage potentially difficult or emotional situations. Communication with peers, clinicians, and patients should support patient care and clinician satisfaction. The role requires ethical behavior, building positive working relationships, and a growth mindset with a willingness to improve processes and adapt to company needs. Strong organizational skills, attention to detail, and conflict resolution abilities are essential. The position also involves maintaining clinical logs, ensuring clinic readiness, monitoring inventory, complying with DEA regulations, and assisting clinicians with administrative tasks, prior authorizations, lab orders, and referrals.

Requirements

Certified Medical Assistant (MUST HAVE TESTED FOR MA AND RECIEVED CERTIFICATION)
Current BLS Certification
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong communication skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)

Nice To Haves

associates/bachelor’s degree preferred.
1 + years of experience in healthcare operations , customer service, or similar role or setting preferred.

Responsibilities

Oversee the daily operations and management of clinical therapies under the direction of the Physician
Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered
Review all screeners related to patient’s appointment and alert physician if abnormal or high scores are reported
Provide clear patient instructions and education regarding treatments
Ensure all relevant documentation and consents are signed before starting treatment
Ensure adequate medication dosages and confirm accurate dose before administration of medication
Before starting treatment ensure correct patient identification is obtained, chairside
Monitor and assess patients thoroughly throughout their stay
Maintain all clinical logs to ensure compliance and accuracy
Ensure clinic prep is complete for the next shift
Review intakes and collaborate with psychiatric clinician, regarding new patient paperwork
Establish professional relationships with new and existing patients
Timely submission of charting and documentation requirements for each patient
Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply
Monitor and report inventory requirements needed for daily operation
Maintain and comply with DEA regulations of controlled substances
Maintain a safe and clean working environment by complying with procedures, rules, and regulations
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy, including arranging medication deliveries
Ensure accuracy of patient pharmacy information in the medical record
Assist in coordination of internal and external referrals for specialty services care
Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians pertaining to any additional patient questions.