Medical Assistant-OBGYN

Yale New Haven Health•New London, CT

About The Position

The Medical Assistant-OBGYN assists physicians and other providers with patient care, rooming patients, and clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing information and resources to patients, and conveying a positive image of the practice. Employees are expected to understand and support YNHHS’s vision and mission and demonstrate its values of integrity, patient-centered care, respect, accountability, and compassion. The Medical Assistant prepares patients for visits, records histories and medications in EPIC, performs screenings, assists with procedures, manages patient records and communications, and supports administrative and front-desk operations. The role also involves preparing and cleaning exam spaces and equipment, applying infection-control practices, maintaining supplies, protecting patient confidentiality and dignity, and participating in quality improvement, health promotion, and team activities. Chaperone duties may be performed as needed.

Requirements

High school diploma or equivalent.
Graduation from an accredited medical assistant or phlebotomy program, or certification as a CNA, EMT, or paramedic. Employees joining through a merger or acquisition may meet education requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, CNA, EMT, ambulatory care associate, patient care associate or technician, paramedic, or phlebotomist is required. New graduates from an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Mature, compassionate, caring attitude and sensitivity to diverse patient needs.
Flexibility and cooperation, with the ability to adapt to changing role demands.
Ability to use appropriate communication techniques to meet job requirements and foster positive interactions.

Nice To Haves

Certification or registration as a CCMA, CMA, AAMA, or RMA; certification or registration may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support (BLS) certification.

Responsibilities

Identify oneself to patients and families, explain care-team roles, accompany patients to exam or procedure rooms, and prepare patients for visits.
Obtain and document vital signs, height, weight, blood pressure, EKGs, specimens, phlebotomy, INR, pulse oximetry, spirometry, and other applicable measurements or services.
Document medical, surgical, family, and social histories, problem lists, and medications in EPIC.
Perform screenings according to physician or provider guidelines and assist with procedures.
Obtain pre-authorizations when necessary and convey instructions, resource materials, and referrals to patients and caregivers as directed.
Maintain patient records, manage and routinely check the EPIC in-basket, and promptly answer and return calls with pertinent information.
Send and receive medical records, abstract new-patient records into EPIC, obtain requested lab and radiology reports, hospital notes, and referral information, and complete forms and requisitions.
Cross-train for front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining or scanning medical records.
Set up instruments and equipment according to department protocol and apply infection-control principles.
Clean exam and procedure rooms, instruments, and equipment between visits; clean and document maintenance of the sterilizer when applicable.
Order, sort, and store supplies according to department policy.
Maintain patient autonomy, confidentiality, and dignity; support timely and accurate provider billing and maintain knowledge of practice policy, HIPAA, coding, OSHA, and applicable CLIA regulations.
Respond promptly to urgent and non-urgent patient issues and quickly share patient- or staff-related problems with the supervisor.
Work with the Care Coordinator on Patient Centered Medical Home initiatives, attend and participate in staff meetings, and contribute to health-promotion and disease-prevention programs.
Contribute to team and department quality-improvement and evaluation activities, advocate for vulnerable populations, and support ongoing educational experiences and continuous improvement.
Interact effectively and professionally with people of diverse ages, backgrounds, identities, lifestyles, and physical abilities.
Coordinate and participate in gathering patient and family feedback and in interventions addressing identified needs.
Assist with or perform chaperone duties for medical procedures as needed.
Perform other related duties as assigned.