Medical Assistant

Arrowhead Orthopaedics•Rancho Cucamonga, CA

11d•Onsite

About The Position

The Medical Assistant supports an assigned provider in clinic under the supervision of the Clinical Manager, assisting with all aspects of patient visits. The role primarily takes place in the clinical office and involves high-volume work requiring accuracy, professionalism, and careful handling of confidential patient information. The Medical Assistant must remain available to the physician and patients during clinic and may leave an ongoing clinic only with direct permission from the Clinical Manager. This is an hourly position. Workdays are typically scheduled within a five-day workweek, although hours and days may vary based on operational needs. Scheduling complies with applicable California wage-and-hour laws. The role requires working knowledge of computers and office programs.

Requirements

High school diploma or equivalent.
CPR certification.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software including Microsoft Outlook.
Telephone etiquette, superior customer service, and professional communication skills.
Flexibility and ability to multitask in a stressful setting.
Ability to perform job duties satisfactorily, demonstrate excellent work habits, deliver superior service, and maintain a high degree of professionalism.
Positive communication and professional interpersonal skills, including tact, diplomacy, and respect toward patients and coworkers.
Professional workplace conduct, including appropriate appearance, communication, attendance, reliability, and teamwork.
Strong organization, an orderly and neat work area, and excellent time management.
Willingness to help others succeed.
Support and compliance with safety program requirements, including safe work practices, training, protective equipment use, and reporting safety concerns, hazards, and non-compliant practices.
Adherence to the employer’s code of conduct and high ethical standards.
Negative result in pre-employment drug screening.
Ability to pass a background check.
Legal authorization to work in the United States; employment eligibility is verified under applicable federal requirements.

Nice To Haves

Medical Assistant Certificate.
1–3 years of experience as a Back Office Medical Assistant in an Orthopaedic Medical Office.

Responsibilities

Ensure authorization is complete for each patient visit.
Ensure necessary diagnostic studies and reports are available for provider review.
Document patient visits in the EMR using the appropriate template, including history, medications, past medical and surgical history, weights for new and preoperative patients, and vital signs.
Document changes in patients’ conditions since their previous visits.
Mark charges for services rendered as directed by the physician and ensure the EMR contains documentation supporting the charges.
Confirm documentation supports diagnostic testing, therapy, or surgical procedures ordered by the provider, and forward the appropriate authorization.
Complete and submit orders at the provider’s direction, follow up on their completion, and report denied or incomplete orders to the provider.
Perform clinical procedures within the scope of certification and training, under the direction and supervision of a licensed provider.
Draw up medications and injections as ordered, verifying the medication, dosage, expiration date, and lot number.
Assist with and perform EKGs, including patient preparation, lead placement, and documentation.
Remove sutures and provide basic wound care, including cleaning, dressing changes, and patient education as directed by the provider.
Monitor patients during and after injections and promptly report adverse reactions or concerns to the provider.
Document treatments in the EMR according to clinic standards and complete charting within 24 hours of the date of service.
Act as a liaison between patients and the provider.
Return patient phone calls and portal messages the same day, document instructions or concerns in the patient chart, relay provider instructions and administrative information, and route clinical questions to the provider.
Work with the Office Manager and designees to ensure the provider is scheduled appropriately.
Notify front desk staff of delays in the provider’s schedule.
Keep exam rooms stocked with medical supplies and linen.
Clean exam rooms and remove dirty linen and red bag waste daily.
Clean dirty instruments and prepare them for sterilization on the assigned day each week.
Perform other responsibilities assigned by the Clinical Manager or designees.