Medical Assistant

East Bay Community Action Program • Newport, RI

12d • Onsite

About The Position

The Medical Assistant provides clinical and administrative support to providers in the day-to-day operation of the medical and behavioral health programs. This position interacts with patients, their families and members of the multidisciplinary team in a community health setting and assists providers and other clinical staff with assigned daily tasks to advance EBCAP's mission of providing comprehensive community healthcare services.

Requirements

• High School Diploma/equivalent and completion of medical assistant training from an accredited Medical Assistant Program
• Basic Life Support certification required
• Agency personnel policies/procedures, medical office procedures and terminology, cultural sensitivity necessary to work with diverse patient and staff population

Nice To Haves

• Bilingual Portuguese or Spanish
• Previous experience in community health center or federally qualified health center (FQHC) setting
• Experience with electronic medical records (EMR) systems
• Previous experience in integrated behavioral health and medical care models

Responsibilities

• Greet patients, family members and visitors, respect their confidentiality and privacy, and assist in making the visit informative and comfortable
• Perform initial assessments of patients including medical, social, and psychological history
• Obtain vital signs such as blood pressure, temperature, pulse, weight and height of each assigned patient
• Review and update with patient all allergies, medications, immunizations, medical and social history prior to visit with provider
• Screen patient for appropriate information per EBCAP's policies and procedures (depression, anxiety, alcohol use, tobacco use, etc.)
• Perform specialized testing including audiometry, Snellen eye chart testing, EKG testing, and in-house CLIA lab testing as ordered by medical provider
• Professionally answer phones and triage nurse or other clinical staff
• Accurately and completely document patient contact and patient information in the electronic medical record (EMR)
• Assist clinical staff with paperwork aspects of patient care including prior authorizations, referral tracking, lab tracking, and diagnostic testing tracking
• Abstract lab tests and diagnostic reports into electronic medical record
• Process lab specimens and complete appropriate lab forms
• Communicate with internal and external providers/facilities to effectively coordinate healthcare across all specialties
• Provide external specialist/facility with patient care summary before scheduled appointment and obtain specialist's recommendations after patient's visit
• Participate in pre-visit planning and care coordination by reviewing medical charts before scheduled appointments
• Obtain precertification for tests, procedures, treatments, and specialists for patients as needed
• Participate in training for quality improvement, patient communication, clinical population management, and self-management support
• Participate in staff meetings and contribute to discussions including concerns and suggestions to promote quality improvement
• Assist other providers in the absence of assigned medical assistants and work in any specialty area or location as needed
• Support specialized programs including Health Resources and Services Administration (HRSA) Health Disparities Collaborative

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED