Medical Assistant

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

University of Pittsburgh Physicians is hiring a full-time Medical Assistant to support the Department of Neurological Surgery at Presbyterian Hospital. The department is described as a large team dedicated to patient care. Applicants are placed in the appropriate Medical Assistant Career Ladder job title and salary based on their experience and education. The role supports physicians and patients through clinical, clerical, environmental, and organizational tasks. Duties include managing patient records and charts, scheduling appointments, verifying insurance and demographics, preparing exam rooms and equipment, maintaining supplies and infection-control standards, coordinating patient flow, assisting patients, collecting histories and vital signs, performing screenings and clinic procedures, and documenting information in the medical record. The Medical Assistant may perform phlebotomy, EKGs, and level-one labs; assist physicians with procedures; provide patient information and education as directed; and administer injectable medications and vaccines under physician direction and supervision when appropriate. The Medical Assistant, Senior role includes the core Medical Assistant responsibilities and serves as a lead for day-to-day workflow and office procedures. Senior responsibilities include guiding workflow, assigning tasks, assisting management with supervisory activities, participating in departmental goals and procedure development, mentoring and training staff, serving as the department Epic Care super user, identifying improvement opportunities with the manager, and leading routine staff meetings about procedural changes, service quality, and patient safety. The position requires compliance with applicable regulatory requirements, UPMC policies and procedures, and confidentiality standards. CPR/BLS and Act 34 clearance requirements apply. The stated schedule is Monday through Friday, either 7:30 a.m. to 4:00 p.m. or 8:00 a.m. to 4:30 p.m.; weekends and holidays are off.

Requirements

High school diploma or equivalent.
Basic computer skills and knowledge of medical terminology, examination, diagnostic, and treatment-room responsibilities.
For the Medical Assistant, Senior role, successful completion of a Medical Assistant Program or equivalent hospital program (LPN/RN/EMT), or successful completion of a certification examination (AMT, AAMA, NAHP, NCCT, or NHA), or at least one year of patient care experience.
For the Medical Assistant, Senior role, demonstrate proficiency in three practice-category-specific tasks.
CPR required within 30 days of hire, based on AHA standards that include didactic and skills demonstration components.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.

Responsibilities

Send and receive patient medical records in accordance with HIPAA and applicable state and federal regulations.
Obtain lab and imaging reports, hospital notes, referral information, and other records; complete forms and requisitions as needed.
Schedule appointments and verify insurance coverage and patient demographics.
Prepare and manage patient charts, ensuring information is complete and filed appropriately; perform other front-office duties as required.
Prepare patient rooms and set up instruments and equipment according to department protocol.
Clean exam and procedure rooms, instruments, and equipment between visits and according to the scheduled maintenance program; maintain appropriate records.
Manage supply inventory and restock exam and procedure rooms.
Review schedules and organize patient flow; accompany patients to exam or procedure rooms and assist with walking, transfers, dressing, specimen collection, and exam preparation as needed.
Collect patient information and histories, take vital signs, and perform screenings according to provider guidelines; relay instructions to patients and families.
Answer calls and provide pertinent information, including patient education as directed.
Perform phlebotomy, EKGs, level-one labs, and clinic procedures according to policy and procedure; assist physicians with procedures.
Document patient information in the medical record.
Administer injectable medications and vaccines under a physician's direction and supervision when appropriate.
Comply with applicable regulatory requirements, maintain confidentiality of medical records and other data, and follow UPMC Health System policies and procedures.
Perform duties in accordance with system-wide competencies and behaviors, and perform other duties as assigned.
For the Senior role, guide workflow and assign tasks to clinical staff; assist management with supervisory activities; participate in creating and implementing departmental goals, processes, and procedures; mentor, orient, and train staff.
For the Senior role, serve as the department super user for Epic Care and work with the manager to identify improvements in clinical and non-clinical functions, infection control procedures, and patient assessments.
For the Senior role, guide routine staff meetings to communicate procedural changes that support service quality and patient safety; demonstrate proficiency in practice-category-specific tasks.
For the Senior role, provide more individualized patient or family education and supportive counseling as needed.