Medical Assistant

CenterWell • Shreveport, LA

8d • $43,000 - $56,200 • Onsite

About The Position

The Medical Assistant provides safe, high-fidelity clinical support that bridges administrative preparation and provider intervention. The role oversees patient clinical readiness through proactive rooming, accurate screenings, and empathetic education, supporting a reliable patient journey and provider efficiency. This is an onsite, patient-facing position that reports to the Center Administrator. The Medical Assistant completes core duties within established processes, prioritizes assigned work, and escalates concerns appropriately.

The position includes clinical preparation and rooming, such as verifying medications and allergies and completing validated screenings including PHQ-9 and fall-risk screening. The Medical Assistant manages the EMR inbox according to routing rules, handling patient messages, lab results, and medication-adherence follow-ups with pharmacies, with the goal of providing a same-day touch for tasks. The role also confirms patient understanding of next steps using the loop-back method. The position is included in the company's tuberculosis screening program; selected candidates must undergo TB screening.

Requirements

• Knowledge of basic anatomy.
• Computer literacy.
• Knowledge of HIPAA and safety policies, including privacy protections and safety requirements.
• Knowledge of immunization protocols and medication/vaccine administration.
• Knowledge of infection prevention and OSHA standards, including infection-control and safety requirements.
• Knowledge of POCT and specimen-handling standards.
• Ability to deliver responsive, patient-centered support.
• Ability to accurately record patient-care information.
• Ability to perform clinical tasks safely and consistently.
• Ability to recognize and manage emotions effectively.
• Ability to work effectively across professional teams.
• Ability to convey information clearly and compassionately.
• Ability to recognize risks and workflow needs in real time.
• Ability to maintain accuracy across repetitive tasks.
• Ability to communicate clearly to ensure understanding.
• Ability to adapt effectively to changing situations and challenges.
• Active Basic Life Support certification.
• Right to work in the United States.
• Ability to work assigned clinic hours.
• Must meet state requirements.
• Must complete TB screening if selected for this patient-facing role.

Nice To Haves

• Familiarity with clinical procedures in a primary care environment.
• Knowledge of value-based care fundamentals, including HEDIS, CPT/ICD coding, and CAHPS/HOS patient-experience measures.
• Ability to follow defined workflows consistently.
• Ability to resolve conflicts efficiently and effectively.
• Ability to coach others.
• Ability to interpret numerical and quantitative information.
• Current Medical Assistant certification or certification in progress.

Responsibilities

• Prepare and room patients, including obtaining vital signs, verifying medications and allergies, and conducting validated screenings such as PHQ-9 and fall-risk screening.
• Perform core clinical activities safely and consistently within established processes and applicable scope.
• Manage the EMR inbox using designated routing rules for patient messages, lab results, and medication-adherence follow-ups with pharmacies.
• Provide a same-day touch for assigned tasks to support clinical flow.
• Prioritize assigned work and appropriately escalate unclear, abnormal, or time-sensitive information.
• Use the loop-back method to confirm patient understanding of instructions and next steps.
• Record patient care information accurately and provide clear, compassionate patient support.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Other opportunities supporting personal wellness and healthcare decisions.
• Eligibility for a bonus incentive plan based on company and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed