Medical Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–4:30pm | Bronson Cancer Center – Kalamazoo

Bronson Healthcare•Kalamazoo, MI

2d•Onsite

About The Position

Under provider and/or nursing direction, this role provides clerical and clinical support to the Cancer Center. Responsibilities include obtaining patient records, rescheduling patients, triaging phone calls, rooming patients, providing clinical information, supporting Providers and Nurses, processing and posting patient charges, and educating patients and families about care. Employees must demonstrate competencies specific to the population served.

Requirements

High school diploma or general education degree (GED) required
MUST MEET ONE OF THE FOLLOWING: Successful completion of an accredited medical assistant program OR CMA/CCMA/RMA certified OR Meet eligibility requirements to take CMA/RMA and must be obtained within 6 months of hire
BLS certification is required within 90 days of hire/transfer
Knowledge of clinical skills as required with Medical Assistant Certification/Registration
Effective problem-solving and prioritization skills
Excellent interpersonal skills
Process information in a confidential manner
Able to communicate clearly and effectively with patients, doctors and other staff
Ability to maintain patient confidentiality
Ability to work independently and function as an integral team member with other healthcare professionals
Personal computer skills with EMR experience highly desirable
Ability to input and retrieve data from the organization's computerized systems
Excellent verbal and communication skills
Ability to maintain positive customer service
Ability to establish effective working relations with physicians, office staff, and employees in a team environment
Must maintain the highest level of confidentiality

Nice To Haves

EMR experience

Responsibilities

Obtaining patient record
Rescheduling patients
Triaging phone calls
Rooming patients
Providing clinical information and support to Providers and Nurses
Processing and posting information to patient charges
Educating patients and families about care
Preparing patient for examination including patient assessment, histories, vital signs, and medication reconciliation
Documenting pertinent information in chart
Maintaining documentation standards and reviewing chart prior to appointment to assure previously ordered tests have been completed and reports are present in chart (EMR)
Investigating the need to reschedule appointment if testing is not completed
Scanning of documents into chart prior to scheduled visit for provider review
Accurately documenting required information in patient charts
Setting up and assisting physician with limited procedures (pap/pelvic, etc.)
Scheduling outside tests or procedures for patients in other departments or facilities such as x-ray, MRI, etc.
Preparing patients for tests/procedures by providing appropriate instructions
Stocking exam rooms with supplies as needed
Conducting day-to-day inventory of supplies and reporting items to be ordered
Assisting in the scheduling and rescheduling of appointments in EMR system as required
Screening calls and determining urgency, necessity of appointments or whether phone advice is sufficient
Attending staff, educational or other meetings as required
Performing other related duties as assigned by nurses, practice manager, or physician