Medical Assistant

ALLERGY PARTNERS•Spindale, NC

About The Position

The Medical Assistant works as part of a team to support patient comfort and well-being and assist with professional medical care in accordance with Allergy Partners policies and procedures. The role performs provider-identified functions and procedures, documents assessments, care delivery, patient condition, reactions, and progress, and serves as a liaison between providers and patients. It also reinforces patient and family education as requested by the provider and performs administrative duties that support patient care. Clinical duties include preparing patients for examinations and treatments, taking vital signs, assisting physicians, performing allergy and breathing tests as ordered, administering injections as permitted by state law and scope of practice, monitoring patients for adverse reactions, maintaining emergency equipment and clinical supplies, responding to patient calls under clinical protocols, and completing accurate electronic medical records and charges. The Medical Assistant may also support referrals, authorizations, scheduling, and other patient-care coordination. The position supports practice operations, including office opening and closing, insurance verification, billing and coding, inventory, financial processes, claims resolution, medical-record compliance, marketing, and reporting. The role follows applicable laws and practice policies, maintains patient confidentiality, completes assigned training, participates in meetings and cybersecurity efforts, and may be cross-trained in front-office duties. The position has no supervisory responsibilities.

Requirements

High school diploma required.
Understanding of OSHA guidelines for ambulatory practices.
Understanding of medical-record documentation standards.
Understanding of medical coding based on medical-record notes to support accurate billing.
Comfort using email and interacting with internet applications.
Knowledge of electronic medical records, practice-management software, and word-processing software.
Good communication skills and ability to interact with physicians.
Neat, professional appearance.

Nice To Haves

At least one year of experience in a medical practice is preferred; completion of formal education will be taken into consideration.
CMA or RMA certification from an accredited program, or ABR-OE, is preferred.

Responsibilities

Greet patients, escort them to exam rooms, prepare them for examination or treatment, and take vital signs.
Assist physicians and perform allergy prick or intradermal testing and spirometry or other breathing tests as ordered.
Prepare and maintain supplies and equipment for testing and treatment.
Provide patient education when appropriate and reinforce patient and family teaching or counseling as requested by the provider.
Administer biologic and allergy injections as ordered or scheduled, within state regulations and scope of practice.
Collect blood, buccal, or genetic-material samples as ordered and permitted by state regulations.
Monitor patients for possible adverse reactions following allergy injections and maintain emergency equipment, including oxygen and crash carts.
Answer patient-related telephone calls and respond according to clinical protocols.
Scribe for providers when requested or required by the role.
Follow standardized protocols and workflows; obtain referrals and insurance authorizations and schedule radiology or laboratory tests as directed.
Make referrals to specialist physicians as directed by a physician or provider.
Maintain clinical supply stock and medication samples.
Document services personally provided in the electronic medical record and enter charges in accordance with practice policies and guidelines.
Collaborate with patients, colleagues, and interdisciplinary team members to achieve desired outcomes.
Maintain office operations, including opening and closing protocols.
Support accurate insurance verification, billing, and coding, and manage clinical supplies and inventory.
Collaborate with physicians on process improvements and provider scheduling.
Manage daily financial processes, including deposits, petty cash, and collections; review accounts receivable reports and support timely claims resolution.
Oversee medical-record compliance and release processes, support marketing and community engagement, and prepare and review financial or management reports with physicians and the Regional Operations Manager.
Maintain patient confidentiality and comply with HIPAA, compliance, clinical, cybersecurity, and other practice policies and procedures.
Complete assigned training within designated timeframes, attend regular meetings, and report incidents or policy violations through the appropriate channels.
Perform other tasks and projects assigned by the Practice Manager.
May be cross-trained in front-office activities, including answering phones, scheduling patients, taking payments, and other administrative duties.