Medical Assistant

VIPcare•Lady Lake, FL

10d•$18 - $25

About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The Medical Assistant gathers and documents patient information, measures vital signs, prepares patients and examination rooms, assists with examinations and procedures, and explains provider instructions as directed. Clinical duties may include medication administration, wound care, phlebotomy, specimen preparation, CLIA-waived testing, diagnostic testing, and IV infusions when appropriately trained and permitted by state regulations. The role also documents care in the electronic medical record, supports patient communications and care coordination, assists with Annual Wellness Visits and preventive care outreach, and maintains medical records in accordance with organizational policies and HIPAA requirements. The position also supports front office and clinic operations, including calls, registration, scheduling, referrals, prescription refill coordination, supply inventory, and collaboration with providers and other staff. The role reports to the Office Manager.

Requirements

High school diploma or equivalent required.
Current CPR/BLS certification required, or certification obtained within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills, including the ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural diversity appreciation and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
Ability to perform clinical physical activities, including assisting with patient positioning and transfers.
Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to consistently report to scheduled work locations and shifts.
Positive work ethic, ability to model organizational values, contribute as a team member, meet commitments, approach work with energy and passion, and complete goals.

Nice To Haves

Completion of an accredited Medical Assistant program, such as CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for provider examinations by obtaining and documenting patient history, chief complaint, medications, allergies, medical and social history, preventive care information, and other relevant clinical information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms for provider visits.
Assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Provide compassionate, professional service that promotes a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed by the provider and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing according to established procedures.
Conduct in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters in the EMR.
Conduct inbound and outbound patient communications, including appointment and medication reminders, TCM outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and ensuring required documentation is completed.
Assist with patient outreach, preventive screening scheduling, and documentation of completed services.
Support care coordination activities and maintain patient medical records in accordance with organizational policies and HIPAA requirements.
Manage front office responsibilities, including answering calls, greeting patients, scheduling appointments, registration, check-in/check-out, processing referrals, coordinating prescription refills, and routing inquiries.
Monitor and help order medical supplies, pharmaceuticals, disposable clinical items, and office and clinical supplies.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to ensure efficient clinic operations.
Perform other duties as assigned.