Medical Assistant

E.N.T. Specialty Partners•Hagerstown, MD

12d

About The Position

The Medical Assistant performs ENT back-office and front-office duties, supporting clinicians and patients throughout visits and follow-up care. The role includes taking patient vitals and intake information, assisting doctors with charting, arranging tests and follow-up care, communicating with patients, preparing for office procedures, administering allergy injections, and maintaining instruments, supplies, records, and exam rooms. The position also supports patient check-in and check-out, scheduling, phone coverage, insurance-related tasks, and collection of co-pays and outstanding balances. Occasional travel to Hagerstown is required.

Requirements

High school diploma or GED, or a medical assistant diploma from an accredited vocational institution, or a community college course in medical assisting; medical assisting education is preferred.
Knowledge of the healthcare field and medical office protocols and procedures.
Knowledge of assisting tasks specific to the medical practice.
Knowledge of information that must be conveyed to patients and families.
Ability to perform medical assistance tasks appropriately.
Ability to interact with tact and diplomacy.
Ability to understand patient education needs and share information effectively with patients and families.
Ability to learn and retain patient care procedures.
Ability to project a pleasant and professional image.
Ability to plan, prioritize, and complete delegated tasks.
Ability to demonstrate compassion and caring.
Use appropriate body mechanics when transferring patients and assisting them with walking or dressing.
Ability to lift up to 30 pounds of supplies.

Nice To Haves

One year of customer service experience preferred.
One year of medical terminology experience preferred.
One year of computer skills experience preferred.
Current documentation of a national certification preferred.
Current CPR certification preferred.
Current health records with appropriate immunizations for healthcare work, including hepatitis B and tuberculosis.

Responsibilities

Take patient vitals and collect health history and reason for visit.
Assist doctors with charting patient examinations, assessments, and plans.
Order necessary tests and imaging.
Manage follow-up care and communicate test results, prescriptions, and recommendations to patients.
Prepare for and assist with office procedures.
Clean and sterilize instruments.
Maintain inventory and stock medical supplies.
Scribe and administer allergy injections.
Scan, assign, and progress-note incoming documents and health records.
Set up, route, and clean exam rooms.
Greet patients and complete patient check-in and check-out tasks.
Answer multiple phone lines and work across multiple scheduling systems and schedules.
Check daily reports for cancellation or rescheduling requests.
Coordinate, schedule, and reschedule patient appointments in person and by phone.
Treat patients in a friendly, respectful, and professional manner.
Maintain timely patient flow and accurate patient information.
Have patients sign in and have follow-up patients update demographic forms as needed.
Apply healthcare insurance knowledge and collect co-pays and outstanding balances.