Medical Assistant

American Family Care • Montgomery, AL

6d • Hybrid

About The Position

American Family Care (AFC) is seeking talented Medical Assistants for its Montgomery market. In this role, you will be the heartbeat of the clinic, combining clinical skills, patient service, and front-desk/insurance verification expertise to ensure smooth clinic operations. You will play a key role in patient care, from triaging and drawing blood to ensuring accurate insurance eligibility and payment.

Key responsibilities include clinical care such as greeting and triaging patients, collecting vitals, performing venipuncture and CLIA-waived point-of-care testing, assisting with minor procedures, wound care, EKGs, and nebulizer therapy. You will also handle insurance verification and front desk duties, including patient registration, verifying insurance eligibility, determining financial responsibility, collecting co-pays, reconciling payment logs, and maintaining EMR accuracy. Patient service involves educating patients on procedures and financial expectations, providing clear discharge instructions, and professionally de-escalating concerns. Team and compliance duties include participating in daily huddles and maintaining compliance logs, supporting infection-control and HIPAA standards.

Requirements

• Completion of an accredited Medical Assistant program
• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire
• At least 1+ year of experience with insurance verification and patient registration required
• Active BLS certification required or must be obtained within defined onboarding period
• EMR proficiency (Experity preferred); comfort with payer portals (e.g., Waystar)
• Proven venipuncture and specimen collection skills
• Must successfully pass a drug screen and criminal background check as a condition of employment
• Full availability including ability to work evenings/weekends and float to nearby centers as needed

Nice To Haves

• Urgent care or emergency room experience highly valued

Responsibilities

• Greet and triage patients, collect vitals/histories
• Perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.)
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy
• Register patients, verify insurance eligibility, determine financial responsibility, and collect co-pays
• Reconcile payment logs and maintain EMR accuracy
• Educate patients on clinical procedures and financial expectations
• Provide clear discharge instructions
• De-escalate concerns with empathy and professionalism
• Participate in daily huddles
• Maintain compliance logs (crash cart, fridge temps, etc.)
• Support infection-control and HIPAA standards

Benefits

• Competitive pay and benefits package
• Opportunities for professional growth and cross-training
• Collaborative, supportive, patient-first team culture
• Medical, dental, vision, disability, life insurance, matching 401(k), and more (for company-owned locations)

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree