Medical Assistant - Mays and Schnapp

Resolve Pain Solutions•Memphis, TN

12d

About The Position

Mays & Schnapp Neurospine and Pain is seeking a compassionate, organized, and detail-oriented Medical Assistant to support triage operations and clinical workflows in its Pain Management Clinic and Surgery Procedure Center. The role manages patient communications, supports clinical coordination, and assists with daily operations to ensure efficient, high-quality patient care. The Medical Assistant handles telephone encounters and voicemail management in the eClinicalWorks (eCW) system, supports compliance-related processes, and helps provide a positive patient experience through professionalism, accuracy, and teamwork. The role also supports provider order efficiency and timely follow-through on clinical orders, patient requests, and care coordination tasks. This position is part of a structured clinical career path intended to support professional growth, expanded clinical responsibilities, and advancement opportunities.

Requirements

Graduate of an accredited Medical Assistant program.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Proficiency with EMR systems and basic computer applications.
Ability to maintain professionalism and composure under pressure.
Understanding of HIPAA regulations and patient confidentiality standards.
Ability to sit, stand, walk, bend, and lift moderate weight throughout the workday.
Ability to perform repetitive clinical and administrative tasks.

Nice To Haves

Current Medical Assistant certification.
At least one year of clinical experience.
Experience in pain management, neurology, orthopedics, spine, or specialty clinic settings.
Experience using eClinicalWorks (eCW).

Responsibilities

Manage and respond to patient voicemails and telephone encounters in the eClinicalWorks (eCW) electronic medical record system.
Triage patient concerns, medication and refill requests, and clinical questions according to clinic protocols and provider direction.
Communicate with providers, nurses, pharmacies, imaging facilities, and outside healthcare organizations to coordinate patient care.
Document patient communications accurately and promptly in the EMR.
Provide patients with instructions about treatment plans, appointments, procedures, and aftercare as directed.
Perform patient intake and update medical records.
Help ensure timely follow-through on provider orders, referrals, imaging, medications, authorizations, and related patient care tasks.
Monitor and assist with assigned provider workflows and clinical follow-up items.
Collect, document, and process urine drug screens (UDS) according to clinic compliance standards and protocols.
Support Durable Medical Equipment (DME) processes, including patient fitting, education, and documentation.
Assist with Connect Program (CCM) coordination and patient engagement activities.
Prepare and organize patient charts, imaging, laboratory results, and clinical documentation for provider review.
Maintain exam rooms, clinical supplies, and equipment.
Assist with scheduling coordination and patient flow as needed.
Follow HIPAA, infection control standards, safety guidelines, and organizational policies.
Provide compassionate, patient-centered care aligned with Mays & Schnapp's mission and values.
Collaborate with clinical and administrative team members and support additional operational or clinical responsibilities as assigned.