Medical Assistant - Mays and Schnapp

Resolve Pain Solutions•Southaven, MS

12d

About The Position

Mays & Schnapp Neurospine and Pain is seeking a compassionate, organized, and detail-oriented Medical Assistant to support triage operations and clinical workflows within its Pain Management Clinic and Surgery Procedure Center. The role manages patient communication, supports clinical coordination, and assists with daily operations to help provide efficient, high-quality patient care. It includes managing telephone encounters and voicemails in eClinicalWorks (eCW), supporting compliance-related processes, and helping ensure timely follow-through on provider orders, patient requests, and care coordination tasks. The position is part of a structured clinical career path intended to support professional growth, expanded clinical responsibilities, and advancement opportunities. The Medical Assistant performs patient intake, updates medical records, prepares charts and clinical documentation for provider review, and supports coordination of orders, referrals, imaging, medications, authorizations, and follow-up items. Duties also include urine drug screen processing, Durable Medical Equipment (DME) support, Connect Program coordination, exam room and supply maintenance, scheduling coordination, and patient flow support. The role requires compliance with HIPAA, infection control standards, safety guidelines, and organizational policies. Mays & Schnapp offers professional development through expanded clinical training, cross-functional learning opportunities, and advancement pathways within the organization.

Requirements

Graduate of an accredited Medical Assistant program.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Proficiency with EMR systems and basic computer applications.
Ability to maintain professionalism and composure under pressure.
Understanding of HIPAA regulations and patient confidentiality standards.
Ability to sit, stand, walk, bend, and lift moderate weight throughout the workday.
Ability to perform repetitive clinical and administrative tasks as required.

Nice To Haves

Current Medical Assistant certification.
At least one year of clinical experience.
Experience in pain management, neurology, orthopedics, spine, or specialty clinic settings.
Experience using eClinicalWorks (eCW).

Responsibilities

Manage and respond to patient voicemails and telephone encounters within the eClinicalWorks (eCW) electronic medical record system.
Triage patient concerns, medication and refill requests, and clinical questions according to clinic protocols and provider direction.
Communicate with providers, nurses, pharmacies, imaging facilities, and outside healthcare organizations to coordinate patient care.
Document patient communication accurately and promptly in the EMR.
Provide patients with instructions regarding treatment plans, appointments, procedures, and aftercare as directed.
Perform patient intake and update medical records accurately and efficiently.
Support timely follow-through on provider orders, referrals, imaging, medications, authorizations, and related patient care tasks.
Monitor and assist with completion of assigned provider workflows and clinical follow-up items.
Collect, document, and process urine drug screens (UDS) in accordance with clinic compliance standards and protocols.
Support Durable Medical Equipment (DME) processes, including patient fitting, education, and documentation.
Assist with Connect Program (CCM) coordination and patient engagement activities.
Prepare and organize patient charts, imaging, laboratory results, and clinical documentation for provider review.
Maintain exam rooms, clinical supplies, and equipment.
Assist with scheduling coordination and patient flow as needed.
Comply with HIPAA, infection control standards, safety guidelines, and organizational policies.
Deliver compassionate, patient-centered care aligned with the mission and values of Mays & Schnapp.
Collaborate with clinical and administrative team members to support operational efficiency and positive patient experiences.
Demonstrate professionalism, reliability, adaptability, and strong communication skills in a fast-paced clinical environment.
Support additional operational or clinical responsibilities as assigned.