Medical Assistant

E.N.T. Specialty Partners•Hagerstown, MD

13d•$18 - $25•Onsite

About The Position

The Medical Assistant will perform both back office and front office duties. Back office responsibilities include patient vitals and intake, assisting doctors with charting, ordering tests, managing follow-up care, communicating with patients about results and recommendations, prepping and assisting in office procedures, cleaning and sterilization of instruments, inventory and stocking of medical supplies, and scanning/progress noting documents. Front office duties include greeting and checking in/out patients, answering phones, working with scheduling systems, checking reports for cancellations/reschedules, coordinating and scheduling appointments, rescheduling appointments, treating patients professionally, managing patient flow and accuracy of information, ensuring patients sign in, updating demographic forms, and collecting co-pays and balances. Knowledge of healthcare insurance is also required.

Requirements

High school diploma or general equivalency diploma (GED)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Current health records with the appropriate immunizations to work in the health care field (hepatitis B and tuberculosis).
Knowledge of health care field and medical office protocols/procedures.
Knowledge of specific assisting tasks related to particular medical practice.
Knowledge of information that must be conveyed to patients and families.
Skill in performing medical assistance tasks appropriately.
Skill in tact and diplomacy in interpersonal interactions.
Skill in understanding patient education needs by effectively sharing information with patients and families.
Ability to learn and retain information regarding patient care procedures.
Ability to project a pleasant and professional image.
Ability to plan, prioritize, and complete delegated tasks.
Ability to demonstrate compassion and caring in dealing with others.
Standard medical exam/office equipment, which may include computerized health information management system for medical records, etc.
Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
Must be able to lift up to 30 pounds of supplies.
Occasional stress from dealing with many staff and patients.

Nice To Haves

Medical assistant diploma from an accredited vocational institution, or a community college course in medical assisting
Customer service: 1 year
Current documentation of a national certification
Current CPR certification

Responsibilities

Patient vitals and intake health history and reason for visit
Assisting the doctor(s) with charting patient exam, assessment and plan
Ordering necessary tests, imaging etc
Managing follow-up care
Communicating with patients regarding their test results, prescriptions or other recommendations
Prepping and assisting in office procedures
Cleaning and sterilization of instruments
Inventory and stocking of medical supplies
Scribing
Allergy injections
Scanning, assigning and progress noting incoming documents and health records
Exam room setup and routing cleaning
Greet and check in patients that enter the office
Responsible for patient check in and check out related tasks.
Answer multi-phone lines
Work multiple scheduling system and multiple schedules
Check reports daily for cancelled or reschedule requests
Co-ordinate and schedule appointments for patients in person and on the phone
Reschedule appointments when changes occur in the schedule
Treat patients in a friendly, respectful, professional manner.
Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient.
Have each patient sign in at the front desk for their appointment.
Have follow-up patients complete and update patient demographic form as needed
Healthcare insurance knowledge
Collecting co-pays and outstanding balances