Medical Assistant

Banner Health • Queen Creek, AZ

5d • Onsite

About The Position

The Medical Assistant works directly with patients and families after check-in in a fast-paced, multi-specialty clinic averaging more than 500 patients per day. The role supports family medicine, internal medicine, pediatrics, and the MA line, assisting clinicians and nursing staff with medical care and direct patient care. It uses specialized knowledge, judgment, and skills to provide an excellent patient experience. The position works under the direct supervision of providers and interacts with patients, families, clinicians, staff, physician offices, and external health care contacts.

The clinic is located in Queen Creek, Arizona. Shifts are either four 10-hour days or five 8-hour days, depending on provider assignments. The schedule may include one Saturday per month and one late night per week. Clinic hours are Monday through Thursday, 7 a.m.–7 p.m.; Friday, 7 a.m.–5 p.m.; and Saturday, 8 a.m.–1 p.m.

Certified applicants with 12 months of experience and a 12-month commitment are eligible for a $2,000 sign-on bonus, paid in two installments: $1,000 approximately 30–45 days after starting and $1,000 at the 12-month mark. An $80 scrub allowance is provided within the first 45 days of hire.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active medical assistant certification: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT.
• BLS certification required upon hire; the posting specifies in-person, Banner-approved BLS.
• Strong computer skills, including ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to clinicians.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results; serve as a resource to clinicians and administer medications as permitted by policy or direction.
• Provide clerical support and maintain complete patient documentation, including medical records and related labs, authorizations, imaging, hospital records, and prior care; submit accurate billing information promptly.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, instruments, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines; perform basic equipment maintenance and coordinate repairs.
• Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications and recalls.
• Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
• Complete required onboarding and orientation activities, including simulation training as needed.
• Prioritize information from multiple sources to support patients and families as health status changes; communicate with physician offices and other contacts to report, request, or clarify information.

Benefits

• $2,000 sign-on bonus for certified applicants with 12 months of experience who make a 12-month commitment, paid in two installments.
• $80 scrub allowance within the first 45 days of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED