Medical Assistant

GoHealth Urgent Care - UCSF Health•State College, PA

12d

About The Position

In a collaborative manner, the Medical Assistant supports medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role requires accurate, high-quality, timely work and supports the company’s mission to provide accessible, quality urgent care through an effortless experience and a culture of care. The position follows the company’s core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The minimum hourly rate starts at $17 and is commensurate with experience. The position offers monthly incentive pay based on performance metrics and a sign-on bonus of up to $2,000 for eligible applicants. The job description notes that the listed duties are not exhaustive and may be revised or supplemented by management.

Requirements

High school diploma or equivalent and at least 1 year of experience as a Medical Assistant in a hospital, primary care, emergency department, or urgent care setting; alternatively, qualify through one of the listed certifications or credentials.
Hold, or obtain within 12 months of hire, one of the following Medical Assistant certifications: CCMA, CMA, RMA, NCMA, or NRCMA, with verification through the specified certifying organization.
Alternatively, qualify through graduation from an accredited school of nursing as an LPN or LVN, verified through a state license, or through EMT or Paramedic certification verified by the state and/or National Registry of Emergency Medical Technicians.
Obtain CPOE certification within 2 weeks of hire if Medical Assistant certification is not held at hire.
Hold Basic Life Support (BLS) certification at hire, obtained through the American Red Cross or American Heart Association.
Knowledge of medical office management systems and procedures.
Excellent time management skills and ability to multitask and prioritize work.
Social perceptiveness and a service-oriented approach.
Excellent written and verbal communication skills.
Strong organizational and planning skills.
Proficiency in MS Office and patient management software.

Responsibilities

Register patients, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by verifying patient information, recording medical history, confirming the purpose of the visit, and performing preliminary tests such as blood pressure, weight, and temperature measurements.
Escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
Maintain medical records and scan charts into patient files.
Answer phone calls and collect and sort daily incoming and outgoing mail.
Keep the reception area well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment quality assurance and quality control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.