Medical Assistant - Healthy Moms Clinic

FMOLHS•Monroe, LA

About The Position

The Medical Assistant assists with patient examinations and treatment under a physician’s direction and works under close supervision of the physician and clinic manager. The role interviews patients, obtains and records vital signs and other health information, and may collect blood samples and prepare specimens for laboratory analysis. It coordinates patient flow, appointments, procedures, tests, and referrals; may triage phone calls and communicate non-narcotic prescription orders as directed; and regularly communicates with patients and families. The Medical Assistant also supports clinic regulatory and compliance needs. The position provides clinical support across patient care, care coordination, quality improvement, and regulatory compliance. Duties include documenting patient visits, conducting waived testing under physician supervision, preparing and maintaining exam rooms and supplies, administering medications as ordered, assisting with minor procedures, coordinating diagnostic testing and follow-up, and supporting compliance monitoring, medical record audits, and team training. The role may also assist with clerical work and community and clinic initiatives.

Requirements

Completion of a medical assistant program or one year of experience in a clinical capacity.
High school diploma or equivalent.
Computer literacy, including skill with Microsoft Outlook, electronic health records, and other software programs.
Current BLS certification is required.

Responsibilities

Verify patient identity before interactions and protect confidential patient health information in accordance with HIPAA.
Complete and accurately document patient visit notes and relevant medical information as directed by the physician practice and organizational processes.
Safely administer and document waived testing under direct physician supervision.
Prepare, stock, and clean examination rooms; maintain patient-care supplies and equipment.
Prepare and administer medications according to physician or physician assistant orders and organizational policies.
Assist physicians with minor surgical procedures and obtain, handle, and process specimens and cultures appropriately.
Provide basic clinical care to all age groups according to the clinical skills checklist.
Coordinate patient flow, schedules, and wait times to support physician efficiency.
Instruct patients and families about diagnostic procedures, medications, nutrition, and health and wellness using approved materials.
Retrieve and send patient health information to authorized individuals in accordance with HIPAA and organizational policies.
Notify patients of test results, medication changes, and other treatment-plan changes as instructed, within 48 hours of test results.
Call medication prescriptions into the appropriate pharmacy as ordered and in accordance with organizational policies.
Coordinate ordered diagnostic testing and communicate with other healthcare providers about patient care.
Respond appropriately to patient and family questions and concerns.
Follow corporate compliance procedures, accrediting standards, ethical and religious directives, safety requirements, quality assurance, and infection-control standards.
Understand chemical hazards and access to MSDS information; respond to emergencies and document events in the electronic safety system.
Participate in quality improvement initiatives, including data gathering and trending and support for process changes.
Use equipment, supplies, facilities, and resources prudently and efficiently.
Take personal responsibility for continuing education and professional development.
Work with other medical assistants to support compliance and competency in documentation standards.
Assist with regulatory monitoring of clinic logs and measure compliance with regulatory processes.
Count and order private and VFC vaccines, medications, and clinical supplies.
Assist with medical record audits and work with the manager or supervisor on documentation improvement strategies.
May train and orient new team members on policies, procedures, and clinic workflows.
Work with health information management to provide clinical documentation for audits.
Seek ways to support practice operations, including clerical duties as needed.
Support practice initiatives such as the annual Flu Clinic, job-site projects, and community health events.
May answer phones, file and prepare charts, process referrals, maintain referral databases, verify and confirm benefits, and coordinate paperwork for patient needs such as FMLA or return-to-work/school messages.