Medical Assistant

American Oncology Network•Council Bluffs, IA

13d•Onsite

About The Position

Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. This role requires meticulous attention to detail in performing laboratory blood work, blood draws, and adhering to specimen handling and processing procedures. The Medical Assistant will prepare slides for evaluation, manage outside lab submissions, and maintain essential logs and records. A strong understanding of patient identification policies and procedures is crucial. The position involves obtaining vital signs, documenting patient information in the EMR system, and preparing patients for physician examinations. Responsibilities also include receiving and documenting lab reports, assisting with various medical procedures, and scheduling external tests and referrals. Thorough documentation in medical records, preparation of encounter forms for billing, and maintaining supply inventory are key aspects of this role. The Medical Assistant will also be responsible for troubleshooting instrument malfunctions, performing EKG testing, and ensuring laboratory compliance with state and federal regulations. This includes performing compliance testing, obtaining necessary continuing education units (CEUs), observing safety guidelines, and maintaining laboratory cleanliness. Adherence to all federal and state laws, as well as company policies and procedures, including patient confidentiality, is mandatory. The role may involve training new employees and working at various AON locations, including overtime when required.

Requirements

High School or GED
As required by state where employed.
BLS required.
Valid Driver’s License and vehicle for travel to other clinic locations as needed.
One-year experience as a medical assistant in clinic or physician’s office with ability to perform venipuncture.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Ability to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
EMR proficiency.

Nice To Haves

Second language is an asset but not required.

Responsibilities

Performing proper quality control procedures before patient testing.
Performing laboratory blood work.
Performing blood draws.
Following laboratory procedures for specimen handling and processing.
Performing technical laboratory procedures accurately and precisely.
Preparing blood or bone marrow slides for evaluation.
Sending outside labs to appropriate facilities.
Maintaining test report logs, quality control logs, equipment records, and checklists.
Following the AON patient I.D. policy and procedure.
Obtaining vital signs, height, weight, pain level, and PHQ9 depression screening.
Placing patients in exam rooms and preparing them for physicians.
Receiving lab reports and documenting them in the patient’s chart or EMR.
Assisting physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams.
Scheduling outside testing, referrals, and hospital admissions.
Thorough documentation in medical record chart of testing/treatment rendered to patients.
Preparing encounter form to charge patient for services received or initials all steps in process in EMR for electronic superbill.
Documenting all QC and QA corrective action.
Showing physician critical blood counts according to guidelines.
Obtaining all pertinent scan and CDs and preparing for physician’s review.
Maintaining adequate inventory of supplies and placing orders.
Initiating troubleshooting procedures when instrument malfunction occurs.
Performing EKG testing where applicable.
Performing compliance testing.
Taking the required number of CEUs annually to meet C.O.L.A. requirements.
Observing established safety guidelines and maintaining cleanliness of the laboratory and equipment.
Complying with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.
Adhering to all AON and departmental policies and procedures.
Maintaining and ensuring the confidentiality of all patient information.
Assisting in training new employees to related job duties.
Working at any AON location to help meet AON business needs.
Working overtime when given sufficient notice of required overtime.