Medical Assistant

BMC Software•Brockton, MA

1d•$18 - $25

About The Position

Under the supervision of the Practice Manager, the Medical Assistant I is a member of the clinical team and completes assigned daily clinical operations to support smooth day-to-day operations in the physician practice. The role provides medical and nursing support to provider staff in the ambulatory setting, prepares patients, and supports them throughout their visits. This is a full-time position in the Surgical Specialties Brockton department. The Medical Assistant rooms and prepares patients, collects and documents vital signs and relevant visit information in the EMR, completes required forms and consents, performs in-office tests and EKGs, and assists providers with procedures. The role also supports medication and vaccine administration, specimen handling, clinical room readiness, patient scheduling and outreach, telephone triage, prior authorizations, and other practice workflows. Additional duties may be assigned; the listed duties are not exhaustive.

Requirements

High school diploma or equivalent; no prior experience required.
Strong customer service skills.
Excellent communication and interpersonal skills.
Ability to work independently with little supervision.

Nice To Haves

Education from an approved medical assistant program.
One to three years of medical assistant experience.
Certified Medical Assistant certification.

Responsibilities

Room patients and prepare them for provider visits.
Measure vital signs, including blood pressure, temperature, pulse, pulse oximetry, weight, height, and respiratory rate, and accurately enter them into the EMR.
Record patient history, chief complaint, pharmacy information, and prescription list in the EMR.
Obtain required consents and complete forms for specific visit types.
Perform in-office testing and EKGs as needed, including required controls on specific tests.
Assist providers with in-office medical procedures.
Label specimens in accordance with BMC policy.
Chaperone providers as required.
Administer vaccines and medications as ordered by providers and in accordance with BMCHS practice policies.
Follow TCM, CCM, and RPM workflows if active in the practice.
Stock rooms and monitor expiration dates of exam room supplies.
Monitor and log medication and vaccine refrigerator temperatures.
Assist with incoming calls by answering, triaging, and routing them appropriately.
Follow scheduling rules and directly schedule patient visits in other BMC practices.
Review schedules and conduct clinical pre-visit reviews to ensure relevant visit materials are available; contact facilities or other practices to obtain missing materials.
Schedule appointments and provider-ordered testing at checkout or when otherwise requested.
Conduct outreach to select patient groups as directed for patient care and quality, and schedule specialty appointments and testing as required.
Inform the manager of clinical supply needs or assist with ordering.
Obtain prior authorizations and insurance referrals as needed by the practice.
Complete assigned tasks from the electronic medical record task list.
Perform other duties and responsibilities as assigned.