Medical Assistant - Float - Broward (Full Time, Days)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Float Pool Medical Assistant travels across NCPS offices, including the main campus and multispecialty centers throughout Dade and Broward counties. Under the direction of physicians and other clinicians, this role provides comprehensive support for patient examination and treatment in multiple care settings, including primary care, medical offices, and surgical offices. The position requires adaptability and additional training across areas to accommodate the workflows, procedures, and patient-care demands at different sites. In addition to clinical responsibilities, the Medical Assistant supports patient-care management and performs administrative functions to ensure coverage and quality care across multiple divisions and locations. Duties include assisting with patient visits and procedures, maintaining records and supplies, coordinating appointments and orders, supporting billing and front-office functions, and communicating with patients and clinical staff.

Requirements

Meet one of the listed education, certification, or licensure pathways: graduation from an accredited Medical Assistant program; an ASN or BSN; an active Florida LPN license; an active Florida Paramedic or EMT license; current Medical Assistant certification; or Florida Certified Nursing Assistant certification (not accepted at primary care sites). Required certifications or licenses must remain active and in good standing during employment.
Have at least 3 years of Medical Assistant experience and current Medical Assistant certification; alternatively, have at least 5 years of Medical Assistant experience and one of the listed licenses or certifications (CNA, LPN, EMT, or Paramedic) or proof of graduation from an accredited Medical Assistant program.
Maintain active American Heart Association BLS certification in good standing throughout employment.
Communicate effectively verbally and in writing.
Have basic computer and math skills.
Demonstrate patient-management, customer-service, and interpersonal skills.
Demonstrate problem-solving, critical-thinking, and conflict-resolution skills.
Manage multiple priorities and time effectively.
Be able to float among primary care, medical, and surgical offices while maintaining clinical excellence and high-quality service.
Work effectively in a collaborative environment.

Nice To Haves

High school education or equivalent.
Fluency in both English and Spanish.
1–2 years of physician-office experience.
1–2 years of experience coordinating clinical care for patients.

Responsibilities

Answer telephones, route calls, and take and relay accurate phone messages.
Prepare and administer medications as directed by a provider.
For primary care assignments, prepare and administer immunizations as directed by a provider.
Communicate significant changes in patient condition or behavior to clinicians and physicians.
Ensure patient charts contain necessary documentation; complete charting and collect and distribute medical-record documents.
Gather information and materials for reports and may prepare reports for provider approval.
Maintain and prepare billing charges and reconciliations, assist with claims forms, and answer patient questions about payment status.
Run reports for credit cards and superbills, reconcile the assigned cash drawer, and prepare timely deposits.
Maintain clean and orderly work areas and patient rooms.
Operate and maintain equipment and ensure medical supplies and inventory are maintained.
Perform and document vital signs and measurements, and provide and document patient and family education.
Assist physicians with simple procedures and patient transport; collect specimens and distribute them to the laboratory.
Prepare for patient visits by pulling charts, printing superbills, and informing physicians and clinical staff of schedule changes.
Schedule appointments and diagnostic or therapeutic services, verify appointments, and obtain or verify authorizations.
Process medical documentation for office visits and follow up with patients when required.
Track samples according to policy before providing them to patients to ensure coordination with physician orders or requests.
Enter electronic lab, X-ray, and medication or prescription orders for provider review and approval in the electronic medical record.
Process refills as directed by providers and written protocols.
Perform diagnostic tests and procedures as directed, including EKGs, Holter monitor placement, pulse oximetry, spirometry, point-of-care testing, glucose checks, injections, and phlebotomy.
Support front-office and administrative functions as needed, including check-in, check-out, and referrals; complete cross-training for the registrar role.