Medical Assistant Gastroenterology Seaford, NY

UnitedHealth Group•Seaford, NY

22h•$16 - $29•Onsite

About The Position

Optum NY is seeking a Medical Assistant to join our team in Seaford, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. This position is responsible for providing exceptional patient care while supporting both the clinical and administrative operations of the practice. This position requires excellent communication, organizational, and multitasking skills, with the ability to work in a fast-paced gastroenterology practice. The ideal candidate is flexible, dependable, and committed to delivering outstanding customer service. Schedules may vary based on operational needs. Applicants must be available to support shifts between the hours of 5:00 am - 5:00 pm - Monday, Wednesday, Thursday and Friday. Tuesday evenings until 8:00 PM are required.

Requirements

High school diploma or equivalent
Knowledge of EMR systems
Flexible to provide coverage for opening / evening shifts, as assigned
Willing to travel to and assist other practice locations based on operational needs

Nice To Haves

Medical Assistant certification
Medical office experience
Epic experience
Excellent customer service and communication skills
Solid organizational and multitasking abilities
Ability to work independently and as part of a team
Dependable, punctual, and able to work in a fast-paced environment
Willingness to cross-train in both clinical and front desk responsibilities
Commitment to providing exceptional patient care and maintaining professionalism at all times

Responsibilities

Greet and check patients in and out in a courteous and professional manner
Schedule, reschedule, and confirm office visits and procedures
Verify insurance eligibility and obtain necessary referrals
Collect copayments and outstanding balances
Answer incoming telephone calls and respond to patient inquiries
Maintain accurate patient demographics and insurance information in the electronic medical record (EMR)
Scan and upload patient documentation into the Epic
Coordinate with providers and clinical staff to ensure efficient patient flow
Coordinate patient appointments, referrals, and follow-up care
Educate patients regarding procedures, preparation instructions, and post-visit care
Communicate effectively with providers, nursing staff, hospitals, pharmacies, and insurance companies
Resolve patient concerns professionally while providing excellent customer service
Assist with work queues in Epic tasks as assigned
Room patients and obtain vital signs, medical history, and medication reconciliation
Prepare examination rooms and assist providers during patient visits and procedures
Perform clinical duties within scope of practice
Process prescription refill requests according to provider protocols
Assist with medication prior-authorizations
Prepare laboratory requisitions and coordinate diagnostic testing
Maintain exam rooms and clinical supplies
Follow all OSHA, HIPAA, infection control, and safety guidelines
train for endoscopy suite and endoscopy tech