Medical Assistant

Henry Ford Health•Woodhaven, MI

7h•Onsite

About The Position

The Medical Assistant works in the Family Medicine outpatient clinic at Henry Ford Medical Center – Woodhaven. Under direct supervision of a provider and/or nursing leadership, the Medical Assistant performs administrative and clinical tasks that support quality, compassionate patient care. Duties include preparing patients for visits and procedures, collecting and documenting clinical information, assisting providers, conducting diagnostic tests, coordinating appointments and referrals, and maintaining a safe, organized clinic environment. The position is full-time, 40 hours per week. Clinic hours include Monday and Tuesday 8 a.m.–8 p.m., Wednesday 7:30 a.m.–5 p.m., Thursday 8 a.m.–5 p.m., Friday 7 a.m.–5 p.m., and the second Saturday of each month 8 a.m.–noon. The employee will work one late night on Monday or Tuesday, 11 a.m.–8 p.m.; hours on other days will rotate.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with a completed formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without an externship and have at least one year of clinical medical assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical assisting experience; or be a Licensed Practical Nurse; or be a licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Current BLS-C certification upon hire or successful completion by the end of orientation.
Meet or exceed Henry Ford Health customer-service standards and behaviors, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect; practice these skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.
Ability to work in a patient-care setting with possible exposure to communicable diseases; manual dexterity is required, and work involves walking, standing, stooping, and potentially some heavy lifting of patients and/or equipment.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Ability to problem-solve.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and patient histories, and document them in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document medications and immunizations as ordered by the supervising provider, following medication-administration rights and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Respond to patient telephone, In Basket, and MyChart requests within established time frames and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Liaise between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and schedule outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations and enter referrals for provider sign-off.
Participate in departmental quality assessment and improvement programs; follow standard precautions, aseptic and sterile techniques, safety standards, and regulatory requirements.
Clean instruments and equipment according to policies and procedures.
Advocate for patients, explain office policies and procedures, and provide health-maintenance and disease-prevention information within scope and as directed by the supervising physician.
Identify community resources to support individual patient health-maintenance and disease-prevention needs.
Uphold and support Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment and maintain examination and treatment rooms, including their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.