Medical Assistant

Frontier Direct, LLC•Austin, TX

About The Position

Frontier is seeking a Medical Assistant to help deliver efficient, high-quality care and a supportive member experience. The Medical Assistant works with paired primary care providers (PCPs) to care for an assigned patient panel, anticipates and coordinates provider needs, and helps members navigate their care and membership. The role includes clinical tasks such as taking vitals, performing laboratory testing, EKGs, phlebotomy and IV procedures, and assisting with in-office procedures. It also involves coordinating outside services, communicating with patients by phone, text, and email, maintaining clinic supplies and cleanliness, and representing the facility at community events. Use of a personal cell phone is required for communication and collaboration with team members, patients, and stakeholders.

Requirements

At least 2 years of experience as a Medical Assistant.
Experience working in a clinic setting.
Experience providing care to patients of all ages, including pediatrics.
Proficiency with electrocardiograms (ECG/EKG), phlebotomy, IVs, and subcutaneous and intramuscular injections; an onsite skills assessment is required during recruitment.
Extensive experience working with a variety of EHR/EMR systems.
Active BLS certification or ability to obtain it.
Bilingual in Spanish and English.
Adaptability and openness to changes in processes and technology.
Excellent communication and organizational skills, and ability to work effectively with healthcare providers.

Responsibilities

Educate and empower members on how to use their Frontier membership.
Work with paired PCPs to provide quality care and service to an assigned patient panel.
Anticipate and coordinate provider needs related to patient care.
Coordinate with contracted outside service providers, including imaging, labs, and specialists.
Perform vitals, lab testing, EKGs, phlebotomy, and IV procedures.
Assist providers with in-office procedures.
Welcome members to the clinic and help them feel cared for.
Conduct regular follow-ups with members to support their care and help them navigate the medical system.
Communicate directly with patients by phone, text, and email to customize their experience.
Restock exam rooms and manage inventory of supplies, instruments, and lab equipment.
Perform daily housekeeping tasks to maintain clinic cleanliness and organization.
Represent the medical facility at community events, health fairs, and outreach programs to promote services and educate the public.
Use a personal cell phone for communication and collaboration with team members, patients, and stakeholders.

Benefits

Medical insurance
Dental insurance
Vision insurance
Frontier membership for the employee and immediate family
Voluntary short-term disability, long-term disability, life, and other supplemental insurance
401(k) plan
Access to financial wellness platforms with financial advisors and personal finance tools
Accrued paid time off, including up to five unplanned days off per year
Nine additional company holidays
Parental leave policies