Medical Assistant

The US Oncology Network•Knoxville, TN

9h•Onsite

About The Position

In this position you will be the first friendly face that will help our patients through their experience at our clinic. Your upbeat and helpful attitude will consistently provide our patients with a positive first impression. While certain parts of your day will be very routine, the challenge of this position presents itself in the number of patients that come through our clinic in a day. Preparation and superior organization skills will allow you to navigate through our hectic schedule effectively. Your professionalism allows you to greet and build rapport with our patients while also completing the check-in process in a timely manner. This in turn allows you to provide quick notification to our clinical staff when a patient has arrived. In conversations with our patients, both on the phone and in person, you will provide red carpet customer service through your willingness to ask appropriate questions to assess the patient’s needs and provide all necessary information. You will use your knowledge of our processes to effectively collect copays and patient balances as necessary and provide receipt of payment back to patients. During the check-out process, you will coordinate with patients and clinical staff to provide appointment scheduling that is both convenient for patients and in accordance with physician and/or office guidelines. Your knowledge of Electronic Medical Record (EMR) systems and other medical office technology will provide the background needed to navigate, effectively chart patient information, and communicate with other staff members within the EMR. Keeping the lobby and desk area tidy is a must for someone who possesses your level of organization skills.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.).
At least one year of prior experience in a similar medical clinic position.
High school graduate or equivalent.
Current BCLS certification required within 3 months of hire.
Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination.
Requires standing and walking for extensive periods of time.
Occasionally lifts and carries items weighing up to 40 lbs.
Requires corrected vision and hearing to normal range.

Nice To Haves

Associate’s degree in a business-related field.
Certificate of graduation from an accredited program for Medical Assistants.
Certified Medical Assistant.
Some state regulations may require specific certifications in order to work as a Medical Assistant.