Medical Assistant

Health Haven•West Palm Beach, FL

11d•Onsite

About The Position

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development. We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Requirements

Experienced, compassionate, and dependable Medical Assistant
Thrives in a fast-paced behavioral health environment
Passionate about providing exceptional patient care
Supports both clinical and administrative operations
Enjoys working collaboratively with providers and teammates
Takes pride in delivering outstanding patient experiences
Comfortable stepping into leadership responsibilities when needed
Experience administering intramuscular and subcutaneous injections
Familiarity with Spravato® treatment protocols and REMS program requirements
Knowledge of HIPAA, OSHA, and other regulatory standards
Proficiency in electronic medical records (EMR) systems
Ability to collect laboratory specimens
Experience with point-of-care testing
Strong communication and interpersonal skills
Ability to maintain a clean and organized clinical environment

Responsibilities

Support the daily operations of the practice by managing patient scheduling, coordinating referrals, obtaining prior authorizations, maintaining medical records, monitoring clinical inventory, responding to patient inquiries, and completing administrative tasks that promote efficient clinic operations.
Maintain accurate and timely documentation within the electronic medical record while ensuring compliance with HIPAA, OSHA, REMS requirements, organizational policies, and all applicable regulatory standards.
Prepare patients for appointments by obtaining vital signs, updating medical histories, preparing treatment rooms, assisting providers during examinations and procedures, collecting laboratory specimens as appropriate, administering point-of-care testing when applicable, and ensuring patients receive safe, compassionate, and efficient care throughout their visit.
Partner closely with psychiatrists, advanced practice providers, therapists, clinical research staff, and administrative team members to ensure seamless communication, coordinated patient care, and operational excellence across all service lines.
Administer intramuscular and subcutaneous injections within scope of practice while supporting Spravato® treatment sessions through medication preparation, patient monitoring, documentation, adherence to REMS program requirements, and compliance with established clinical protocols.
Provide leadership support by assisting with onboarding and training new employees, serving as a resource for clinical and administrative staff, helping coordinate daily workflows, supporting operational priorities, and stepping into managerial responsibilities as needed to ensure efficient clinic operations.
Deliver compassionate, patient-centered care by building positive relationships with patients, educating individuals on treatment expectations, answering questions, addressing concerns, and creating a welcoming environment that promotes trust, comfort, and satisfaction.
Contribute to continuous improvement initiatives by identifying workflow enhancements, supporting operational efficiencies, promoting best practices, maintaining a clean and organized clinical environment, and assisting with organizational initiatives that improve patient care and clinic performance.
Maintain compliance with infection prevention protocols, medication handling procedures, workplace safety standards, equipment maintenance, and all federal, state, and organizational regulations to ensure a safe environment for patients and staff.
Coordinate patient appointments, facilitate referrals, communicate with pharmacies and insurance providers, assist with treatment scheduling, verify medical documentation, and support continuity of care across behavioral health and clinical research services.
Other Duties as Assigned