Medical Assistant

GoHealth Urgent Care - UCSF Health•Plainview, NY

About The Position

The Medical Assistant provides collaborative support to Medical Providers, Radiologic Technologists, and patients through patient care management, organization, and communication. The role requires completing activities accurately, with high quality and in a timely manner, in support of the organization’s vision and mission to provide accessible, quality urgent care through an effortless experience, a culture of care, and integration with partners and communities. The role is guided by the core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The Medical Assistant supports patient registration and eligibility verification, appointment scheduling, patient preparation and preliminary testing, point-of-care testing, referral coordination, patient communication and follow-up, and maintenance of supplies, records, reception areas, and equipment. The role also includes opening and closing duties and other duties as assigned.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduation from a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience preferred for Medical Assistant program graduates, or two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor in lieu of a Medical Assistant program.
Strong knowledge of medical terminology preferred.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patient questions about their care and keep patients informed of their status.
Inform technical staff about patient flow.
Prepare patients for examination by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature, and escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Ensure the reception area is well maintained.
Conduct courtesy follow-up calls to patients.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain equipment Quality Assurance/Quality Control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.