Medical Assistant

Sheridan Memorial Hospital•Sheridan, WY

About The Position

Under general supervision, the Medical Assistant helps deliver patient care and treatment while providing clerical and administrative support. The role works collaboratively with physicians, non-physician providers, nursing staff, and other departmental personnel to meet patients’ and families’ physical, psychosocial, educational, and spiritual needs. The position supports patient-centered care, safety, service quality, and department operations at Sheridan Memorial Hospital.

Requirements

High school diploma or GED.
Six months of experience in a medical field, or an equivalent combination of education and experience related to the job’s tasks, knowledge, skills, and abilities.
BLS certification; may be obtained within two months of accepting the position.
Effective English communication skills, verbally and in writing.
Basic computer knowledge and effective organizational skills.
Ability to perform duties within training and scope of practice, including routine and non-complex patient care and procedures; the posting also describes competency in complex patient-care tasks with proficiency, accuracy, and minimal supervision.
Knowledge of safe pharmaceutical handling, personal protective equipment, and department-specific pharmacology and guidelines for influenza and pneumococcal vaccines.
Ability to work flexibly, stay organized, and function effectively under stressful situations.
Ability to use personal protective equipment when duties involve potential exposure to blood or body fluids, infectious disease, or hazardous waste.
Required pre-employment drug and alcohol screening.

Nice To Haves

Medical terminology course.
Assessment-Based Recognition in Order Entry (ABR-OE) certification.
Additional language skills.

Responsibilities

Follow organizational policies and procedures and Sheridan Memorial Hospital’s Kindness First Service Standards.
Collaborate professionally with other departments and communicate effectively with members of the healthcare team.
Maintain a welcoming, calm environment and prepare patient rooms, equipment, and supplies for examinations and patient needs; clean rooms after discharge.
Schedule admissions, appointments, diagnostic tests, treatments, procedures, and surgeries.
Screen incoming telephone calls and refer them to the appropriate nurse, physician, or non-physician provider; use proper telephone etiquette and communicate expectations such as wait times.
Order and maintain clinical and office supplies and equipment, including ordering non-stock supplies through the Material Management computer system.
Maintain patient files and records, protect confidentiality, compile statistical data, and complete documentation according to current standards and policies.
Receive and prepare patients for examinations and treatment; obtain and record histories and vital signs, document in medical records, and collect laboratory specimens as needed.
Assist providers with minor procedures and physical examinations; perform procedures within training and scope of practice, including stitch and staple removal and application of dressings, splints, and casts.
Provide patient instruction as directed by a provider or applicable policies and procedures.
Clean and disinfect equipment according to hospital sterile-processing guidelines.
Support patient safety, reduce the risk of healthcare errors, provide care appropriate to the patient’s condition and age, and report near misses, adverse events, complaints, and other situations affecting safe care.
Treat patients and families with respect and dignity; recognize and address psychosocial, cultural, ethnic, and religious or spiritual needs, and communicate discharge-related needs to social services or discharge planners as appropriate.
Assist nursing staff with procedures and perform services requiring technical and manual skills within training and scope of practice.
Enter medication orders electronically for medications administered by providers and handle pharmaceuticals safely.
Assist providers with procedures, independently run a schedule or serve as primary support for a provider, perform semi-complex treatments or use modalities, and administer approved injections after completing the required hospital injection class, as applicable to the department.
Attend and participate in departmental meetings and committees as requested; complete mandatory education and participate in continuing education.
Assist with orientation of new personnel.
Participate in departmental process improvement, quality, or risk activities; identify risks or opportunities for improvement, assist with monitoring and analysis, communicate findings, and support operational excellence or value-stream improvement projects as directed.