Medical Assistant

ChenMed•Hampton, VA

13d•$17 - $24•Onsite

About The Position

The Care Promoter 1, Market Float is an unlicensed medical professional who is cross-trained to perform routine administrative and clinical tasks that help medical centers run smoothly. Duties vary by setting, depending on the center’s size, location, and type. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The Market Float supports physician-led care teams providing comprehensive primary care to a defined patient population and may travel locally or regionally to cover other centers.

Requirements

Knowledge of medical products, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
Problem-solving mindset focused on patient needs and team goals.
Basic phone and computer operation skills.
Attention to detail to ensure accuracy of reports and data.
Ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 80% of the time to cover other centers as needed.
Fluency in spoken and written English.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to physicians, clinicians, specialists, and other clinical personnel.
Prepare patients for examinations, conduct routine screening tests, assist with examinations, and explain treatment procedures and physician instructions.
Observe patients and report changes in their conditions to appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures according to medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately and legally and ethically.
Process patient phone messages, return and route calls, and contact patients to obtain and relay information for physicians.
Call prescriptions in to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.