Medical Assistant

Henry Ford Health•West Bloomfield, MI

17h•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership in the Neurosurgery outpatient clinic at West Bloomfield Hospital and Medical Center. The role performs administrative and clinical tasks that support quality, compassionate patient care, including welcoming and escorting patients, obtaining histories and vital signs, preparing patients for examinations and procedures, and assisting providers. The clinic cares for patients with neurological and spinal conditions, including patients experiencing significant pain and mobility limitations, and works collaboratively with neurosurgeons, advanced practice providers, nurses, medical assistants, and administrative staff to coordinate care. The position is full-time, 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Duties include documenting care in the electronic health record, administering medications as ordered, carrying out diagnostic procedures, coordinating appointments and referrals, supporting quality and safety practices, providing patient guidance within scope of practice, and performing clerical and supply-management tasks. Other duties may be assigned within the employee’s scope of practice.

Requirements

High school diploma or GED equivalent.
Meet one of the following qualification pathways: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and at least one year of clinical medical-assisting experience within the past five years; current professionally recognized Medical Assistant certification and at least one year of clinical medical-assisting experience; Licensed Practical Nurse; licensed Paramedic or Emergency Medical Technician with at least one year of clinical experience in a clinical medical setting within the past five years; or military-trained medical personnel with at least one year of clinical experience in a clinical medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C certification upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer service responsibilities and standards, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.
Manual dexterity is required; the role involves walking, standing, stooping, and may require some heavy lifting of patients and/or equipment.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC electronic medical record experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain vital signs and patient histories, and record information in the electronic health record.
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document oral and parenteral medications and immunizations as ordered, following medication-administration safeguards and maintaining accurate records.
Document care provided during patient visits in the electronic health record.
Recognize and respond to emergencies.
Monitor and respond within required time frames to patient requests received by telephone, In Basket message, or My Chart, and document responses in the electronic health record.
Enter medication, radiology, and laboratory orders for provider sign-off, and prepare medication refill requests for provider review and signature.
Discharge patients and provide after-visit instructions as directed by the provider.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography, respiratory and other testing as needed, and phlebotomy including venipuncture and capillary puncture.
Act as a liaison between patients and medical staff when problems or complaints arise.
Schedule, coordinate, and monitor appointments; schedule outpatient procedures; apply applicable third-party and managed-care policies; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental quality assessment and improvement programs.
Follow standard precautions and aseptic and sterile techniques; dispose of biohazardous materials appropriately; clean instruments and equipment; and comply with safety and regulatory standards.
Advocate for patients, explain office policies and procedures, provide health-maintenance and disease-prevention information within scope and as directed, and identify relevant community resources.
Uphold Henry Ford Health goals, policies, procedures, mission, vision, and values.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment; and maintain examination and treatment rooms and their supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice.