Medical Assistant

OneOncology•Cleveland, TN

13d

About The Position

Tennessee Oncology is seeking a Medical Assistant for a clinical position providing patients with safe, quality direct care throughout their treatment and disease process. The Medical Assistant works under the direction of a physician or NP/PA and/or the oversight of an LPN or RN. The role supports clinical workflows, patient care, treatment-room operations, and coordination with providers and front-office staff while adhering to Tennessee Oncology policies, procedures, standards, mission, and values.

Requirements

High school diploma or equivalent.
Graduate of a Medical Assistant Training Program or six months of recent Medical Assistant experience in a healthcare setting.
Current Tennessee Oncology-approved BLS provider card required within three months of hire.
Ability to multitask in a fast-paced environment.
Knowledge of organizational policies, procedures, systems, and OSHA requirements for safe handling of blood and body fluids.
Computer application skills.
Verbal and written communication skills.
Ability to gather and report information.
Venipuncture skills.
Professional customer-service skills, including answering phones and greeting patients.
Ability to work effectively with staff and internal and external sponsors and agencies.
Positive, respectful, and empathetic attitude.
Ability to meet the listed physical demands, including lifting or exerting force up to 50 pounds.

Nice To Haves

Medical Assistant certification, such as CMA, CCMA, NCMA, or NRCMA.

Responsibilities

Measure patient height, weight, and vital signs; screen for and document pain, distress, and clinical depression scores at each required visit.
Complete the patient rooming process, including escorting patients to exam rooms.
Review and verify medication lists, preferred pharmacy information, allergies, health histories, and other assigned historical information with patients; update the EMR at each encounter.
Complete required screening questionnaires and enter data in the EMR.
Prepare patients for examinations and treatments; turn over rooms and chairs to support efficient provider workflow and patient throughput.
Review prescription and refill needs; manage refill extension requests and call in prescriptions or refills according to policy and under the appropriate provider or nursing direction.
Call patients with laboratory results and verbatim instructions under provider direction and LPN/RN supervision.
Assist with telephone triage by screening incoming calls and messages and returning calls under provider direction and nursing supervision, following approved protocols and decision-making tools.
Assist with provider-performed procedures and examinations, including serving as a chaperone for procedures such as bone marrow or skin biopsies.
Assist in the treatment room with port access, injections, vital signs, comfort rounds, and chair assignment and cleaning.
Assist with nursing evaluations under LPN/RN supervision.
Prepare and administer approved intradermal, subcutaneous, intramuscular, and oral medications as ordered and in accordance with practice standards and policies.
Access drug cabinets and assist with daily, weekly, and monthly activities under LPN/RN supervision, excluding controlled-substance inventory counts.
Access and flush implanted ports after competency validation and under LPN/RN supervision.
Collect laboratory specimens, including blood, urine, sputum, and nasal or oral swabs, after competency validation.
Assist with patient education as outlined or approved by the provider or under LPN/RN supervision.
Verify appointment accuracy or work with front-office staff to schedule appointments and arrange referrals as directed by a provider or under LPN/RN supervision.
Assist patients with forms such as FMLA, disability, and prior-approval forms, in accordance with policy and scope of practice.
Assist with insurance prior authorizations for scheduled visits, referrals, and medications.
Stock exam rooms, treatment rooms, and other clinical areas; prepare and maintain clinic supplies and equipment.
Inform the direct supervisor of clinic needs and work-environment concerns.
Participate on committees as requested and attend mandatory in-services and meetings.
Complete assigned training, continuing education, and competency validations on time.
Adhere to Tennessee Oncology policies, procedures, and standards, and consistently model its code of conduct, mission, and values.
Perform other duties as assigned.