Medical Assistant-Virtual Care Team-New Jersey Ave
About The Position
Unity Health Care is seeking a Virtual Care Team (VCT) Medical Assistant to join our innovative, grant-funded Virtual Care Team dedicated to transforming healthcare delivery through technology. This position plays a vital role in supporting patients remotely while collaborating with providers, nurses, and population health teams to improve patient engagement, care coordination, and health outcomes. This is a hybrid position offering scheduling flexibility; however, the successful candidate must remain highly accountable to team priorities, patient outcomes, and effective communication in a remote and asynchronous work environment. Training will be conducted on-site for up to 90 days, and candidates must reside within commuting distance of Washington, DC.
Requirements
- High school diploma or GED required.
- Clinical Medical Assistant certification
- Current Basic Life Support (BLS) and AED CPR certification.
- Reliable high-speed Wi-Fi service.
- Dedicated home workspace suitable for conducting telemedicine visits.
- Strong communication, organizational, and interpersonal skills.
- Ability to work independently while collaborating effectively with a multidisciplinary virtual care team.
- Commitment to patient-centered care and improving health outcomes through innovative healthcare delivery.
Responsibilities
- Provide patient-centered support through virtual and telehealth services.
- Obtain and document vital signs, medical histories, chief complaints, and other clinical information in the Electronic Health Record (EHR).
- Prepare patients and providers for virtual visits and assist providers during patient encounters as needed.
- Utilize motivational interviewing techniques to engage patients and promote healthier behaviors.
- Assist with medication refills, referrals, appointment scheduling, and follow-up care.
- Support chronic disease management and preventive care initiatives by identifying and closing gaps in care.
- Coordinate care between patients, providers, specialists, hospitals, pharmacies, community resources, and managed care organizations.
- Monitor and track high-risk patient populations, hospital discharges, emergency department visits, and missed appointments.
- Assist patients in overcoming barriers to care, including transportation, insurance, financial assistance, language services, and community resources.
- Participate in interdisciplinary care team meetings and case conferences.
- Maintain accurate, timely documentation while ensuring compliance with HIPAA and Unity Health Care policies.
- Deliver exceptional customer service while supporting Unity's mission of patient-centered care.
Benefits
- Flexible hybrid work schedule
- Comprehensive medical, dental, and vision benefits
- Competitive salary
- Retirement savings plan
- Generous paid time off and paid holidays
- Professional development and career advancement opportunities
- Collaborative, mission-driven work environment
- Opportunity to help shape the future of virtual healthcare delivery and improve access to care for underserved communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
