Medical Assistant (Triage) - Sevierville, TN

Anne Arundel Dermatology • Sevierville, TN

2d • Onsite

About The Position

Knoxville Dermatology Group is seeking a skilled and compassionate Clinical Triage Specialist to join our growing team in Sevierville, TN. This role serves as the vital first line of clinical communication, ensuring that patients receive timely, accurate, and prioritized dermatological care. The ideal candidate will use clinical judgment to evaluate incoming medical inquiries, manage teledermatology photo submissions, and coordinate urgent scheduling pathways under provider-established protocols.

Requirements

• High school graduate or GED required.
• Graduate of an accredited Medical Assistant program, Certified Nursing Assistant program, or pre-PA/pre-med track preferred.
• CPR certification preferred.
• 1-2 years of Medical Assistant or clinical desk/triage experience.
• Previous dermatology experience is highly preferred.
• Experience navigating Electronic Medical Records (EMR) systems (knowledge of EMA/Modernizing Medicine is a plus).
• Exceptional phone etiquette, active listening, basic knowledge of skin health medical terminology, and strong multitasking capabilities.
• High School Graduate or GED required.
• Completion of a Medical Assistant Program, Certified Nursing Assistant program or completion of a bachelor’s degree program in the pre-med or pre-physician assistant track preferred.
• CPR certified preferred.
• 1-2 years of recent experience as a Medical Assistant, Certified Nursing Assistant, or other clinical patient care experience preferred.
• Previous experience in Dermatology is preferred.

Nice To Haves

• Graduate of an accredited Medical Assistant program, Certified Nursing Assistant program, or pre-PA/pre-med track preferred.
• CPR certification preferred.
• Previous dermatology experience is highly preferred.
• knowledge of EMA/Modernizing Medicine is a plus.
• Completion of a Medical Assistant Program, Certified Nursing Assistant program or completion of a bachelor’s degree program in the pre-med or pre-physician assistant track preferred.
• CPR certified preferred.
• Previous experience in Dermatology is preferred.

Responsibilities

• Promptly monitor, evaluate, and respond to incoming patient calls, portal inquiries, and "Nurse Line" messages.
• Evaluate patient symptoms or photo submissions under standard protocols to route urgent issues—such as suspicious spots or severe rashes—to providers for priority booking.
• Review incoming pathology and laboratory reports with providers and deliver findings and follow-up instructions directly to patients.
• Coordinate and schedule specialized surgeries, Mohs procedures, or advanced treatments, counseling patients thoroughly on what to expect.
• Provide patient education regarding prescribed dermatological medications and manage prior authorizations for specialty pharmaceuticals or biologic therapies.
• Provide comprehensive administrative back-office support by preparing medical documents, logging pathology records, and answering patient questions under direct physician guidelines.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability
• Voluntary life (employee, spouse, and child)
• Critical Illness
• Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED