Receptionist - Chadwell Facial Platic Surgery

The South Bend Clinic

7d•Onsite

About The Position

The South Bend Clinic is hiring for its Plastics - Chadwell & Dermatology department at the University Commons and Eddy Street campuses in South Bend, Indiana. The position supports patients, visitors, and clinic staff through front-desk reception and administrative duties, including welcoming visitors, helping with registration and forms, scheduling, maintaining patient charts, processing payments, and handling calls. The listed department hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; the position is PRN. The clinic describes its culture as focused on exceeding expectations, making a meaningful impact, and supporting team members’ personal and professional growth. AI tools may be used in portions of the candidate review process, but employment decisions are made by a person.

Requirements

High school diploma or GED.
Ability to provide excellent customer service with a friendly, approachable demeanor and handle customer complaints appropriately.
Ability to organize daily processes and the work environment.
Strong verbal communication and listening skills, including the ability to relate to people with varied educational levels and backgrounds and communicate clearly, tactfully, empathetically, responsively, and confidentially.
Ability to multitask while maintaining attention to detail.
Flexibility and adaptability when activities change; ability to remain calm under pressure and think clearly to solve problems.
Ability to work effectively with others and offer assistance when needed.
Ability to learn and become proficient in EPIC software, with basic knowledge of Microsoft applications.

Nice To Haves

One year of customer service experience, preferably in a medical office, with basic knowledge of medical terminology.
Typing speed of at least 30 words per minute is strongly preferred.

Responsibilities

Acknowledge and welcome patients and visitors.
Inform staff when patients or visitors arrive and provide instructions, assistance, and information about required paperwork and waiting times.
Answer general questions about the facility, including locations of restrooms and elevators and hours of operation.
Keep the waiting area clean and tidy, with appropriate patient announcements and brochures.
Convey information to patients and visitors as directed.
Assist patients with ambulatory difficulties or call for assistance.
Obtain patient registration information for entry into EPIC.
Verify and update demographic and health plan information.
Check patients in and out of the clinic.
Explain payment obligations, HIPAA Notice of Privacy Practices, and clinic policies; collect required forms and signatures.
Schedule appointments in EPIC according to practice protocol and communicate schedule changes to appropriate staff.
Review next-day schedules and print physician schedules in advance as directed.
Help patients obtain appointments at other physician or hospital sites and schedule laboratory or radiology testing as needed.
Pull patient charts, file information correctly, maintain the filing system, and prepare charts to clinic or practice specifications.
Collect copays and cash, check, or credit-card payments; issue receipts and post payments in EPIC.
Balance daily cash and collections, secure change drawers and cash, and follow financial procedures when transferring payments to Corporate.
Identify problematic accounts and refer them to a financial counselor or the Customer Service Department.
Answer multiple phone lines, screen calls, take accurate and detailed messages including telephone encounters, and direct calls to appropriate support staff.
Avoid providing medical advice to patients and work within the limits of the role.
Perform other duties and responsibilities as assigned.

Benefits

Daily Pay: access to earned wages when needed.
Tuition reimbursement up to $5,250 per year.
401(k) matching program.
Full ownership of retirement contributions after three years of vesting.
Medical and prescription coverage, including 100% coverage after the deductible when using a Duly provider.
Pet health coverage.
40 hours of paid volunteer time annually.
12 weeks of 100% paid parental leave.
Adoption and surrogacy financial benefits for non-physician team members.
Workplace prioritizing diversity, equity, and inclusion and positive social impact.