Medical Assistant - Supportive Care

UnitedHealth Group•Albuquerque, NM

7d•$18 - $25•Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Compassion is the essential trait that drives superior health care performance. But it's just a start. At OptumCare innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect. You will also provide comprehensive, high-touch support for high-risk patients by coordinating all levels of care, including but not limited to specialty appointments, transportation, and supportive services, helping ensure continuity of care and optimal patient outcomes. You will perform both clinical and administrative duties to support the delivery of effective patient care within your assigned area. You will greet patients, escort them to exam rooms, take vital signs, and complete other Medical Assistant responsibilities as needed. You will provide exceptional customer service and front desk support, including patient registration, scheduling, managing telephone inquiries, and verifying insurance coverage. You will use your knowledge of medical practice, patient care, and specialty services to support clinical operations and ensure a positive patient experience. You will follow all policies, procedures, and regulatory requirements to maintain compliance and ensure patient safety, while completing all required training, including compliance-related education.

Requirements

High school diploma or GED
Completion of a Medical Assistant program or relevant experience (EMT, Medic, CNA ,etc.)
BLS certification or must be able to complete certification within 30 days of hire
Experience utilizing excellent customer service skills
Proven knowledge and understanding of medical terminology
Demonstrated proficiency in Windows navigation and a variety of MS Office software applications
Demonstrated ability to type and enter data efficiently and accurately

Nice To Haves

National Certified Medical Assistant (NCMA) Certification through the National Center for Competency Testing (NCCT) or active Certified Clinical Medical Assistant (CCMA) Certification through National Health career Association (NHA)
1+ years of related experience
Demonstrated ability to work independently and willingness to learn
Demonstrated ability to communicate effectively
Demonstrated ability to multi-task and work under pressure
Demonstrated attention to detail

Responsibilities

Greets patients and escorts them to exam room. Performs hand washing, weighs patients, takes vital signs and patient history, and documents chief complaint. May administer limited injections requested by a physician and supervised by a physician, registered nurse, nurse practitioner or physician assistant in accordance to established regulations, in conjunction with attending and passing Injection class
Responds effectively to incoming patient calls and communicates pertinent information to physician or designee to provide for continuity and optimal care
Appropriately communicates lab results, physician orders, and medication instructions to patients
Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients. Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit. Manage no-show list. Schedule waits list, follow-up, x-ray, referral appointments
Prepares exam room for next patient and assures that supplies are stocked and available in anticipation of the provider’s needs. Manages medical supply inventory and cleans equipment
Provides customer assistance. Obtaining “expert” level knowledge of the inter-workings of various insurance plans and staying abreast of insurance plans in the process of being added, deleted or changed. Collection of co-pays, co-insurance, self-pay, fee-for-service, and payment on account
Maintains patients’ record/files and participates in the revenue cycle process
Provide comprehensive, high-touch support for high-risk patients by coordinating all levels of care, including but not limited to specialty appointments and transportation
Completing basic Medical Assistant competencies in addition to departmental specific competencies
May accompany Provider on home visits
Adheres to policies, procedures and regulations to ensure patient safety and regulations. May attend departmental meetings and provide constructive recommendations for areas improvement
Coordinates Specialty referrals and appointments for all enrolled patients
Completes prior authorizations (DME, HHC, stat testing, Specialty visits, etc.)
Other duties as assigned