Medical Assistant Specialty Unit WD1 NE

ProMedica•Defiance, OH

2d•Onsite

About The Position

As a Medical Assistant, you provide a safe patient experience from the moment they walk into a ProMedica facility. From gathering data from the patient to documenting the reasons for the visit and obtaining vitals, the medical assistant strives for clinical excellence. The Medical Assistant will anticipate and prepare the patient, clinical equipment, and supplies for the visit. They will prepare the patient for the visit by gathering baseline data from the patient, documenting reasons for the visit, and obtaining vitals/office testing. The Medical Assistant will accurately obtain vital signs (temperature, pulse, respiration, blood pressure), understand normal vital signs, and report variations if present. Responsibilities include medication reconciliation, pill counts, and filling meds as ordered by the providers. The Medical Assistant will assist with injections in the office and go with the physician to the OR for procedures. They will collect routine specimens when necessary, manage narcotic agreements as needed, and observe, report, and record patient appearance and condition. The role requires understanding physical, emotional, and mental changes in patient condition and reporting them appropriately. Providing one-to-one care as assigned, documenting appropriately in the medical record using correct forms, terminology, and abbreviations, and signing appropriately are key. Demonstrating knowledge of routine patient supplies and equipment, safely utilizing equipment to assist in patient needs and care delivery, and obtaining supplies and equipment from other departments as requested are also important. The Medical Assistant will clean and return equipment to proper locations or departments, maintain clean and neat patient beds and rooms, and unit areas, and maintain a safe and comfortable patient environment. Providing excellent patient service by documenting information accurately, promptly, and legibly to meet regulatory requirements, utilizing medical charts, forms, practice management systems, and all forms of electronic communication efficiently are expected. Demonstrating clinical knowledge and focusing on customer service to answer and triage patient telephone calls, recording complete and accurate messages, and obtaining necessary instructions from providers and nurses when appropriate are also part of the role. Communicating professionally with patients, providers, and co-workers at all times and providing for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards, and reporting any potential equipment malfunctions or safety violations are crucial. Supporting internal and external customers to maintain a superior customer experience across the continuum of care through teamwork and demonstrating stewardship of practice finances through efficient utilization of practice resources such as medical supplies, office supplies, and time management are expected. Actively participating and being engaged in staff meetings and performing other duties as assigned that support core values are also part of the role. Population Specific Competencies include: Registration, Scheduling, Billing; Check in check out knowledge; Coordinate schedules with surgery as applicable; Be able to perform and or assist in Urine collections, cleaning equipment, ordering supplies etc.; Assist with wound vacs, wound dressings as applicable; Vital signs.

Requirements

High school graduate or equivalent
CPR/AED certification

Nice To Haves

Be able to perform and or assist in Urine collections, cleaning equipment, ordering supplies etc.
Vital signs

Responsibilities

Provide a safe patient experience from the moment they walk into a ProMedica facility.
Gather data from the patient, document reasons for the visit, and obtain vitals.
Anticipate and prepare the patient, clinical equipment, and supplies for the visit.
Prepare the patient for the visit by gathering baseline data, documenting reasons for the visit, and obtaining vitals/office testing.
Accurately obtain vital signs (temperature, pulse, respiration, blood pressure).
Understand normal vital signs, and report variations, if present.
Perform medication reconciliation, pill counts, and fill meds as ordered by the providers.
Assist with injections in the office and go with the physician to the OR for procedures.
Collect routine specimens when necessary.
Manage narcotic agreements as needed.
Observe, report, and record patient appearance and condition.
Understand physical, emotional, and mental changes in patient condition, and report appropriately.
Provide one-to-one care as assigned.
Document appropriately in the medical record, using correct forms, terminology, and abbreviations.
Demonstrate knowledge of routine patient supplies and equipment.
Safely utilize equipment to assist in patient needs and care delivery.
Obtain supplies and equipment from other departments, as requested.
Clean and return equipment to proper locations or departments.
Maintain clean and neat patient beds and rooms, and unit areas.
Maintain a safe and comfortable patient environment.
Provide excellent patient service by documenting information accurately, promptly, and legibly.
Utilize medical charts, forms, practice management systems and all forms of electronic communication efficiently.
Answer and triage patient telephone calls, recording complete and accurate messages.
Communicate professionally with patients, providers, and co-workers at all times.
Provide for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and report any potential equipment malfunctions or safety violations.
Support internal and external customers to maintain a superior customer experience through teamwork.
Demonstrate stewardship of practice finances through efficient utilization of practice resources.
Actively participate and be engaged in staff meetings.
Perform other duties as assigned that support core values.
Coordinate schedules with surgery as applicable.
Assist with wound vacs, wound dressings as applicable.