About The Position

The Medical Assistant/Relations Associate provides patient procedures ordered by physicians under the guidance of licensed medical staff, including LPNs, RNs, NPs, or MDs. The role also provides clerical support to help ensure the office functions efficiently and effectively. The position is part of the MS Downtown Doctors Float Pool at Mount Sinai Doctors Medical Group and is full-time, day shift.

Requirements

  • BLS certification or American Heart Saver certification from the AHA.
  • Medical Assistant education.
  • CMA/RMA national certification required.

Nice To Haves

  • Licensed or credentialed as a phlebotomist or EKG technician preferred.

Responsibilities

  • Perform EKGs as ordered by the physician.
  • Perform laboratory testing as ordered by the physician.
  • Perform pulmonary function tests (PFTs) as ordered by the physician.
  • Admit patients to exam rooms and take vital signs, medical history, medication history, and allergy history; record height and weight as indicated.
  • Perform quality controls.
  • Ensure patient referrals are completed and forwarded appropriately.
  • Document treatments and telephone contacts with patients appropriately.
  • Document in the lab accession log and outside medical testing log according to established procedures.
  • Adhere to universal precautions and OSHA regulations.
  • Maintain examination rooms and medical areas in a clean and orderly fashion.
  • Register and transact patients promptly and accurately using the current computer system.
  • Update pertinent patient information, including medical insurance coverage and eligibility.
  • Ensure all patient names appear on daily ledger sheets.
  • Schedule and confirm patient appointments.
  • Retrieve and file medical reports and laboratory results.
  • Process HMO referrals as requested by physicians, Practice Management, and patients.
  • Communicate patient emergencies to the physician.
  • Answer telephones using the employee's name and Beth Israel Medical Group office location; take messages to ensure follow-up on calls.
  • Scan paperwork into the EMR in a timely fashion.
  • Balance ledger sheets and account for all monies received.
  • Maintain accountability for all aspects of the cash box and its contents; notify the Office Administrator or Reimbursement/Front Office Coordinator when change is needed.
  • Provide information to other departments as requested.
  • Provide assistance with uncovered shifts.
  • Notify the Practice Manager or Office Manager of office problems and supply needs.
  • Call insurance companies to verify coverage and eligibility.
  • Forward information pertinent to scheduled appointments, such as labs, referrals, and X-rays, to specialty offices.
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