Medical Assistant/Receptionist - Physician’s Clinics (LPN, CNA, CMA)

Bear Lake Memorial Hospital•Montpelier, ID

13d•Onsite

About The Position

Bear Lake Memorial Healthcare is seeking a receptionist/clinic assistant to support all providers and services at the BLMH Bear Lake Clinic in Garden City, Utah. Under immediate supervision, the position checks patients in and out, manages appointments, and assists clinical staff with patient-care tasks. The role provides care to patients of all ages and includes both clinical and administrative responsibilities. The assistant records vital signs and chief health concerns, performs tests, administers injections, assists with procedures, contacts pharmacies to order prescriptions, sets up referrals, and completes prior authorizations. Administrative duties include preparing and scanning patient charts, registering patients, handling calls and messages, scheduling and confirming appointments, processing payments, and performing general office tasks. The position also stocks patient rooms, maintains a neat work area, helps identify urgent or emergent patient needs, and handles controlled-substance prescriptions appropriately. The successful candidate interacts with patients, visitors, staff, physicians, consultants, and ancillary service providers in a caring, professional manner; maintains confidentiality and ethical standards; follows safety procedures and organizational policies; and supports the organization's service standards and mission. Applicants must have appropriate Utah licensure and/or certification and maintain current Basic Life Support (BLS) certification. Applications are accepted until the position is filled.

Requirements

Appropriate license and/or certification from the State of Utah.
Current Basic Life Support (BLS) certification, maintained for the duration of employment.
Knowledge of medical terminology.
Ability to interact with patients, visitors, and staff in a caring, positive, and professional manner.
Ability to organize and coordinate schedules, solve problems, and prioritize tasks.
Professional telephone etiquette and effective communication skills.
Ability to operate a computer, including basic keyboarding skills.
High ethical and integrity standards.
Excellent customer service and communication skills.
Adherence to confidentiality and privacy requirements.
Ability to file and retrieve information.
Willingness to adhere to established departmental service standards.
Ability to read, understand, follow, and enforce safety procedures.
Good organizational skills.
Ability to work cooperatively with patients, staff, physicians, consultants, and ancillary service providers.
Ability to sit for extended periods and to stand, lift, carry materials or equipment, bend, and twist as required.
Ability to complete essential duties with or without reasonable accommodation.
Ability to support the culture and mission of the organization and comply with applicable requirements and policies.

Responsibilities

Check patients in and out and register patients arriving for Urgent Care and other clinic providers and services.
Assist patients and clinical or professional staff with patient care tasks.
Record vital signs and discuss and document patients’ chief health concerns.
Perform tests, administer injections, and assist with procedures.
Call pharmacies to order prescriptions and set up patient referrals.
Complete prior authorizations for procedures, diagnostic testing, and other services as required.
Pull, prepare, and scan patient charts and records; perform general office duties.
Maintain a neat work area and stock patient rooms with supplies.
Recognize urgent or emergent patient needs.
Manage incoming and outgoing telephone calls, take messages, and relay information to providers or other staff.
Schedule and confirm patient appointments.
Process patient payments.
Ensure controlled-substance prescriptions are handled appropriately.
Follow confidentiality and privacy requirements, safety procedures, applicable laws and regulations, accreditation and licensure requirements, and organizational policies and procedures.
Perform other related duties as assigned.