Medical Assistant - Patient Services Representative

DAP Health•Anza, CA

10d•$21 - $24•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The Medical Assistant/Patient Services Representative (MA/PSR) will provide assistance to the clinician, mid-level clinician, clinic nurse(s), and patients. The MA/PSR provides basic clinical procedures to non-acutely ill patients, assists in maintaining supplies, provide quality patient care, ensure safe and clean patient care area, and perform other clinical duties and procedures prior to the clinician’s visit with the patient while assuring positive care outcomes. Supervisory Responsibilities: None

Requirements

Excellent communication skills – both verbal and written
Excellent customer service skills
Proficient in the utilization of an electronic medical record system preferred
Proficient in Microsoft Office Suite preferred
Bilingual/bicultural (Spanish) preferred
Medical assistant certificate or signed training on venipuncture, infectious control, patient privacy, basic anatomy and physiology by Registered Nurse or Physician
One year’s work experience Medical Assistant in a medical office preferred
Graduation from an approved Medical Assistant program
Minimum of 1 year of experience in medical front office operations preferred – including but not limited to registration process, use of medical terminology, medical insurance, and referral authorizations
Current BLS certification obtained through the American Heart Association or American Red Cross

Nice To Haves

National or CA Medical Assistant Certification preferred
Experience with the EPIC EHR system preferred

Responsibilities

Consistently project a professional and courteous demeanor, help establish and maintain the highest service standards for the medical clinic and complies with DAP Health’s policies and procedures
Demonstrate willingness to assist co-workers whenever needed.
Maintain good working relationships with all clinic personnel.
Provide compassionate quality care to the patients of DAP Health, within the scope of practice outlined by state or federal law
Deliver care in accordance with established standard of care and accepted community standards
Understand the organization's commitment to provide high quality patient care and promote a patient centered environment
Medical Assistants are responsible for knowing their scope of practice
Prepare charts, perform pre-visit planning, and participate in daily care team huddle
Obtain consents from patients for minor procedures
Ensure patient safety
Receives patients, takes and records chief complaint and prepares patient for examination; records blood pressure, pulse, respirations, pulse oximetry, height and weight
Prepare patients for examinations or procedures including positioning, draping, shaving and disinfecting treatment sites
Assist the provider in the collection of specimens such as pap smears and throat cultures
Explain to the patient the procedures followed in an examination, a diagnostic test or treatment at the request of clinic personnel
Collect specimens, perform EKGs, collect blood samples as requested by clinic personnel; assist the physician with examination, treatments, minor surgery, dressing changes and splinting
Perform simple laboratory procedures such as blood sugars and urine dips
Review patients record forms for accuracy and completion
Sterilize instruments and assume maintenance of diagnostic and therapeutic equipment.
Dispose of contaminated, disposable, and outdated items per protocol
Perform necessary vision screening and operates the oximeter, audiometer, nebulizer, and spirometer as directed
Assist with the patient flow during clinic hours
Prepare and replenish supplies in the treatment room and exam rooms; maintain exam rooms in an orderly and constant state of readiness for incoming patients
Check equipment to ensure proper functioning
Administer medications orally, topically, vaginally, rectally, subcutaneously, intramuscularly, intradermal
Demonstrate an understanding of and adhere to safety and infection control policies and procedures
Demonstrate an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information
Show sensitivity to differences in culture; demonstrate a positive and supportive manner in which patients/families/colleagues perceive interactions as positive and supportive
Maintain positive working relationship with all DAP Health Medical Clinic staff to ensure the continuity of care to all patients
Complete all paperwork in a timely and efficient manner
Access patient-protected health information as required
Request and retrieve client files as needed
Route documents as required in the Electronic Health Record (EHR) System
Answer telephones and relays messages accurately and expeditiously
Interface effectively in a team environment with agency staff and volunteers
Handle crisis and stressful situations in an effective, calm, and respectful manner
Perform other duties as assigned
Greet and assist everyone who walks in the door with eye contact and a smile, ensuring everyone feels welcome and cared for
Register new patients and patients who have fallen out of care either in person or over the phone
Gather all documents required for new patient registration, ensuring accurate patient demographics and guarantor information at every patient visit
Identify patients who require program assistance and schedule patients with Care Coordinator Specialist for assessment and program enrollment
Answer incoming calls within 3-4 rings and make patient calls in a courteous and professional manner
Return voicemails by the end of the next business day
Schedule patient follow-up appointments, confirm upcoming appointments, and reschedule as indicated
Ensure that appropriate insurance is selected for services rendered for the date of the scheduled visit
Check patients in and out for scheduled or walk-in appointments
Ensure patients are empaneled according to provider of record and keep up to date with the provider's panel management
Assist and encourage patients with signing up for MyChart
Answer MyChart patient messages related to registration and/or appointment scheduling
Assist patients using tablets or other devices to obtain demographic information required to establish electronic record as needed
Run, review, and demonstrate understanding of insurance eligibility
Scan all information pertaining to registration into EHR
Monitor and respond to website inquiries requesting new patient information
Collect and turn in Release of Information (ROI) to HIM department
Collect applicable co-pays and outstanding balances at time of check in
Keep track of daily incoming documentation for providers
Follow up on no-shows and send out no-show letter as stated on no-show workflows
Advise Case Manager or EIS Worker when patients indicate need for linkage to internal/external resources (when applicable)
Keep supervisor informed of office equipment upkeep/maintenance
Complete appointment confirmation calls for unconfirmed patients 24 hours prior