Medical Assistant / Patient Services Representative - Float

Advent • Wauwatosa, WI

12h • Hybrid

About The Position

Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Medical Assistant / Patient Services Representative - Float Locations: Wauwatosa (assist at Mequon and Sheboygan clinics as needed) As a Medical Assistant / Patient Services Representative - Float, you will play a vital role in supporting clinics. This position provides coverage across multiple clinic locations as needed, assists with training new staff and helps deliver a consistent, high-quality patient experience. Through your flexibility and patient focused approach, you will help patients feel supported and cared for throughout their journey ADVENT

Requirements

• Previous experience in a medical or healthcare setting preferred
• Medical Assistant certification preferred or minimum of 1 year experience
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Valid driver license

Responsibilities

• Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment
• Ensure a smooth and seamless patient experience throughout the day
• Collaborate closely with clinical staff to support quality care
• Room patients and accurately document medical history and vitals in the EMR
• Assist in procedures with Physicians
• Safety and sanitation of rooms and equipment
• Welcome patients warmly and assist with scheduling needs
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Onboard and train new staff
• Provide support to our market clinics as needed

Benefits

• 16+ days PTO (prorated first year)
• paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed