Medical Assistant Patient Services Coordinator
About The Position
SynergenX Health is seeking a friendly, dependable, and motivated Medical Assistant / Patient Services Coordinator to join their New Braunfels team. This role combines clinical skills with a passion for people, offering an opportunity to be an important part of a growing healthcare organization. The position involves being a familiar face to patients, creating a welcoming environment at the front desk, and providing hands-on clinical support. The ideal candidate enjoys connecting with people, staying busy, taking ownership, and being part of a close-knit clinic team. SynergenX specializes in hormone replacement therapy and targeted wellness services, focusing on personalized care and an exceptional patient experience.
Requirements
- At least 6 months of back-office Medical Assistant experience or completion of an externship in lieu of certification
- High school diploma or GED
- Strong communication and interpersonal skills
- Ability to provide a consistently positive patient experience
- Comfortable discussing insurance, billing, and payment options with patients
- Comfortable performing phlebotomy and injections independently
- Ability to work efficiently in a fast-paced clinic environment
- Strong attention to detail and organizational skills
- Ability to multitask while maintaining accuracy
Nice To Haves
- Previous experience in a medical office, clinic, or healthcare setting
- Experience working with an electronic health record system
- Proficiency with Microsoft Office
- Experience with EKG and point-of-care testing equipment
Responsibilities
- Greeting and checking in patients with warmth and professionalism
- Building positive relationships with patients and making them feel comfortable
- Explaining insurance benefits, coverage, and out-of-pocket costs clearly and compassionately
- Collecting and processing patient payments accurately
- Answering phones, managing messages, and responding to patient communications
- Entering and maintaining accurate patient and insurance information in the EHR
- Keeping the front desk and waiting area clean, organized, and welcoming
- Supporting scheduling and other administrative responsibilities
- Helping maintain an efficient clinic flow throughout the day
- Completing daily cash reconciliation and bank deposits
- Obtaining and accurately documenting patient vital signs
- Performing phlebotomy and injections independently
- Assisting providers with clinical procedures as needed
- Operating EKG and point-of-care testing equipment according to protocol
- Preparing lab requisitions and patient plans in advance
- Rooming patients efficiently, with a goal of 10–15 minutes
- Supporting smooth patient flow throughout the clinic
- Cleaning, stocking, and maintaining exam rooms
- Managing clinical inventory and supplies
- Completing required clinical and operational logs
- Handling and processing patient specimens according to laboratory protocols
- Completing quality control documentation and instrument maintenance
- Identifying and reporting issues that could affect testing accuracy
Benefits
- Competitive pay
- Great benefits package
- A supportive and collaborative team environment
- The opportunity to grow with an established and expanding healthcare organization
- A patient-centered culture where your work matters
- A role that allows you to use both your clinical and people skills
- Consistent part-time hours and a structured schedule
- The opportunity to build meaningful relationships with patients and your teammates
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
